Good location, interesting decor and furnishing, enjoyed the bold colors and period features.

Entrance was poor compared to the facilities inside. There was a bad drain smell when shower went on.

The hotel is magnificent- lots of period features. Also has great facilities - good WiFi and tea and coffee station in the room.

On the night we dined there was a hitch in the kitchen which led to a longish wait for food. However the staff kept us informed and gave us a drink in the bar to compensate. The food was extremely good. So it’s not such a negative!

The room was lovely and spacious. The bathtub was a nice touch with the decor of the room and bathroom. The bed was comfortable too. The location is great and handy for getting into York.

The room was not replenished properly. The hand soap dispenser was empty and the shower dispenser too. Not discovered until the morning. A small bar of soap on the sink and two small complimentary bottles one shower gel the other shampoo. Not great for two people sharing. Very poor experience on that front. You'd expect the room to be fully stocked and replenished as this was a superior room at over £120 per night. Breakfast was OK having a cooked selection but we had to choose a time because the breakfast was served from 7 until 9:45. The only times available were after 9 but 9am was fully booked. We took 9:15. There was the option of a cooked breakfast of which we took full English. There was a continental breakfast area which wasn't replenished either... a theme here! A handful of bread slices to toast. No pastries. Little juices and no fruit. Little milk. A small leftover selection of meats and cheeses. No side plates. Very very poor if I'm honest.

good location, nice room

no parking on site, had to book it in addition to hotel

The room was lovely. Decorated to a good standard.

Breakfast was serve yourself re cereals etc it appeared sparce and the coffee machine had hot water in it and not hot milk. One or two were heard complaining about that. There was only 1 member of staff on too. The place appeared dusty and for the price we paid we would have like to see table clothes on the tables.

Helpful staff, stored our luggage on the day of arrival (before check in time ) which allowed a day of exploring around York.

Lack of toiletries in room , extras supplied on request but seemed a bit odd to have to ask.

A gorgeous gem of a hotel. Our room was lovely, bed was really comfortable, and they even left us complimentary drinks and chocolate in the mini fridge and robes and slippers. Spoke to the staff on a couple of occasions and they were very friendly and helpful. The location is perfect as it isn't right in the centre but only a 15min walk away and a 5min taxi. We had to change the dates of our trip due to illness and they couldn't have been more accommodating with this. Honestly one of the nicest hotels I've ever stayed in and I'll be recommending it to others! :)

Maybe if there could be a lamp in the living area part of the room for better lighting but that's literally the only tiny thing I can think of! :)

Good English breakfast and very clean.

Not much parking at the hotel and you have to pay most days out on the road.