Had an event in the morning and was good to be at the hotel the night before

Nothing

The gym was a great bonus. The room was clean and fresh and the toiletries were thoughtful.

My bath towels smelled of food. Maybe the laundry area is near the kitchen?

The property is very central and clean. Very nice Christmas decorations and lovely breakfast . Staff very polite

The room could be a bit more spacious.

Staff excellent, we had a good room at the front away from a big event at the back. Breakfast was absolutely fabulous! I could even follow my slimming world and not feel deprived. Food fresh, tasty and a very wide variety

No pool any more😩

Staff were helpful ⁷

More variety for breakfast

Bom pequeno almoço e excelente localização. Bom e agradável bar.

Já ficámos (minha mulher e eu) neste hotel umas 7-8 vezes desde 2020 (filho estuda em Northampton). Seremos portanto 'returning customers' que gostam do hotel. Porém, nunca ninguém se dirigiu a nós como tal ou sequer mostrou conhecimento de tal facto. Somos sempre tratados como se fosse a primeira vez que ficamos no hotel (sempre 2 noites ou mais). Desta vez desci do quarto à recepção para pedir um adaptador (emprestado); o empregado aparece com um e pergunta-me se eu tenho comigo o meu cartão de crédito, que são 25 libras de depósito!!! Nesse ponto zanguei-me e disse que nesses termos não funciono e que ele ficasse com o adaptador; acto contínuo, deixou-me ficar com o adaptador sem sequer tomar nota do nº do quarto!!! Conclusão: os colaboradores têm que ter um treino sério de 'customer orientation and satisfaction' e os sistemas têm que ser programados com essa vertente' em mente.

They managed to get hold of some soya milk when it wasn't provided in the rooms. The room was very comfy and met all our expectations and you can adjust the room temperature to what is the best for you.

Better than what i expected

Felt very safe

N/A

Very nice recption staff, great Breakfast and a lovely curry in the evening, parkin g was close to the Hotel too

. Improvement since the last visit

Location dangerous from local drunks when dark

prima ontbijt, goed bed. ja het bed was top

receptionist luistert niet goed naar je maar ratelt gewoon haar standaard verhaal af. Ik wilde een rekening voor twee kamers maar dat kon niet. Ook in de ochtend ging het mis en kreeg ik geen factuur mee terwijl ik dit wel had gevraagd.

Location.

Staff attitude. Food quality.

The ever changing manner in which you obtain a receipt for the rooms you have paid for.

The first room we had to move as it was dirty. 119 pounds for this room and it was in no way worth it Food on the wall and floor, stain on the bed..rang reception and was moved but offered nothing in compensation ie even a drink for the trouble of moving The sleep quality was bad- very central location however money should be invested in sound proofing windows, especially for the price of stay Room service food was awful, 17 pound for a pizza and only just edible

It was very clean, free parking was nice.

The fire alarm going off at 4.30am.

Room was clean and comfortable, hotel is well placed for central Northampton. On site parking at a reasonable cost.

Nothing really

Very clean comfortable rooms and a lovely modern bathroom. Great central location, lovely reception and quick check in. Parking easy also. A safe haven after being on the scary streets of Northampton.

TV was a bit temperamental

The room was great - comfortable bed and pillows and found extra pillows under the bed which was great. The bathroom shower facilities were also great. The choice of what to have for breakfast was excellent and the take away cups for drinks also great.

All was fine for us. The only things was when talking to the young girl on reception - we asked if they had rooms where 3 adults could share and also we asked for an earlier check-in on another booking we wanted to make. When I called the Hotel a few days after our stay they said there rooms could not accommodate 3 adults. I am still trying to work out how to request an earlier check-in for our next booking.

Almost everything!

Only the Duvet and the Pillow. It’s overused I think. Not good anymore.