very good

nothing

Hotel superb and staff amazing and very attentive. Breakfast delicious

We loved the hotel. It was tasteful, comfortable and the facilities were really good. Breakfast was excellent.

When we booked, it stated the hotel was dog friendly in the basic description of aspects the hotel was able to offer. There was no indication anywhere that you had to put in a special request for your dog to come also. It merely said 'dog friendly ' with an image of a paw print. When we arrived, we were told very directly that it would cost us an extra £30 a day to have our dog in the room. This £30 a day (£120 total), covered the cost of the receptionist laying down a mat and 2 dog bowls in our room. Stuff which we had already brought as there was no information advising us about this charge. When we told the receptionist that we were totally unaware of the charge and in spite of receiving repetitive confirmation emails advising us to book for dinner etc from the hotel direct, and having looked on booking.com and also found absolutely no mention of this charge, it was clear we didn't have any choice but to pay or leave. It was a bad start to the stay and had we known about the extra £30 a day, we probably would not have brought our pet but at this point it was too late. Our situation was met with a little hostility which was a shame as we had just arrived and first impressions were everything.

Excellent location, V. Good service from staff

Difficulty in locating hotel from satnav address

The location is excellent for exploring the countryside. The included breakfast is very tasty, seemingly endless and so much choice. A comfortable drawing room. Fantastic room service and customer service.

For a deluxe double room having two single beds pushed together, with a dip in the middle, took the "deluxe" shine off. The pool is large enough but not the warmest. Thin walls (could hear the bedroom next to me)

Breakfast excellent ,Dinner good, except for Christmas pudding. Pool excellent

Christmas pudding was really bad. Not many french wines

Quiet, clean and spacious bedroom. Very good dinner and breakfast and friendly staff

Exceptional, plenty to choose from, staff very helpful. Nothing was to much trouble. Our 9 year old Grandson loved helping his self.

It couldn't have been better, it was above our expectations.

The staff were helpful and accommodating. Good communication throughout or stay.

The room was generic and without personality. The breakfast was below par for a hotel of this status and setting.

Lovely relaxing break in the Cotswolds. The hotel is in a wonderful location and has a lovely pool, food was delicious and staff friendly.

Hotel is tired, we had a downstairs room and the people in the room above us must’ve been tap dancing in the early hours as the floorboard were creaking terribly. Food was delicious but wineglasses and cutlery very ordinary. A little update and coat of paint would go a long way.

everything

the restaurant and bar manager very rude comment when we arrived when we told him where we were from then when we in the bar with another couple telling us to keep the noise down because there were guests above when we looked in morning there is no room above bar also said we couldn’t have anymore drinks wouldn’t want him to work for me

Lovely hotel, friendly staff, great location. Breakfast was nice, gym and pool facilities were an added extra.

The one thing that really spoiled our trip was the noise from the room above. When the guests above us walked anywhere we heard an extremely loud banging. It woke me up both mornings (at 6am the second morning of our stay) and it was impossible to relax in our room in the evening while the roof rattled. I really don’t think the bottom floor rooms should be used for guests until they are better soundproofed. It was not at all what we expected from such a quality hotel.

superb setting, great staff, lovely food

nothing

The hotel is nice, staff were friendly and food was good.

The price is grossly overinflated for what is provided. Rooms are basic but comfortable but bathrooms are dated and poor. Lighting through hotel needs professional attention. It was too pricey and the final bill had a few creep on extras which were unnecessary given the cost of room and full board.

Good breakfast, excellent dinner. Good simple swimming pool. Great, relaxed setting.

The baby cot could have had a mattress.

The breakfast quality of food was very good. The room we had was very lucky, as it had an amazing view and patio where we could look out over the rolling hills of the cotswolds and watch the kites fly over head while listening to the sheep each evening. We were very lucky with our room location.

The restaurant is understaffed. We waited 10 minutes in the morning for someone to come to the front and get us a seat and then again had to wait a long time for the staff to come take orders and serve food. The staff are awesome, its not their fault. They are flying around the place, but there aren't enough of them. Its a management issue. We tried to make dinner reservations and were never successful, as we always tried on the day. The hotel is a beautiful location if you have a patio and view of the rolling hills. If you don't, I wouldn't recommend staying here.

Exceptional experience all around

Poor wifi. Lack of dinner options. Only pre fixe available for dinner, no ala carte

area, food , swimming pool , polish team from the evening , dinner - very friendly

breakfast staff could be more friendly

Stunning setting. Spotlessly clean. Extremely helpful, friendly & professional staff.

Nothing really.