La ubicacion. Te dejan aguas de cortecia.

No tenia frigobar, solo la helafera.

Super comfy room and very helpful staff

A couple of small things. Fridge not working. Not great shower pressure. Trouble getting lights on.

la ubicación

La habitación con vista a otra pared. El baño requiere de pintura

Ótima cama e chuveiro

Alguns itens depreciados

Todo excelente !!

Nada todo me gusto !!

Emplacement central, proche des transports. Il est possible de réserver un transport pour aller à l'aéroport. Chambre propre et spacieuse. Le personnel est à l'écoute. Petit déjeuner varié.

Faire attention avec quelle carte bancaire vous payer. Si carte de débit on paie 20% plus cher la chambre. Il faut avoir une carte de crédit.

Friendliness of staff and the most comfortable bed ever!

Room service seemed a bit hit and miss.

Room need major upgrade and most importantly updated connectivity usb and universal charger

All amenities It was good, standard level.

I was robbed inside the Hotel, I had my backpack stolen with several personal belongings and work equipment and unfortunately to my surprise the Hotel informed us that it is not responsible for what happened, that the most it could do was to provide a taxi to the police station more next in the region and then drop me off at the airport and nothing else. It's not the first time that this has happened to me, I've been traveling for work for many years and I can't help but compare the treatment, the first time the Hotel informed me of all the procedures for reimbursement, presenting the invoice, using the images, registering the incident at the police station and in less than 1 week, I had everything refunded, with a letter of apology and regretting what happened. Four Points by Sheraton Santiago, to my surprise, treated the incident as something common and that I should have taken better care of my backpack! Detail there was no security at the door and they do not control people circulating in the lobby, they do not question and say that it is not a procedure to approach people to identify or guide these people, this also caused me indignation.

friendly staff, pool was great, clean, perfect location

bathrooms were a little outdated and old

Hotel is located in a good location, surrounded by restaurants, cafes and the big shopping mall. Staff were nice and friendly. Breakfast was good.

Rooms are a bit tiny and the Gym is super small and all the equipment were super packed that I couldn't even able to stretch. My only requirement for the hotel was a Gym and this disappointment me. Pool is located at the top floor, but didn't swim in there, just checked it out.

Close to all facilities, value for money. The room is comfortable and clean. Staff is helpful and willing to assist.

The room needs a bit of touch up and maintenance.

everything was perfect, thank you!

Extremely comfortable room. It is located in a safe and quiet street in Providencia. The staff was VERY nice and helpful.

Other than some rude European customers in the lobby yelling at the hotel staff because "the music in the breakfast area was too loud" everything was great.

The hotel is in a great location with lots shops and restaurants nearby as well as a metro station. The room was a good size and clean. Most of the staff very friendly

Great staff.

The hotel lacks investment. I asked for a change of room because the bathroom and the room were clean but seem old and poorly painted and kept. I was moved to a room with a balcony but the terrace had no chairs and no tables. Well located but kind of sad. Surrounded by good restaurants and coffee shops that are cheaper. The pool is a lie. Ugly stairs, really small, no view. Ignore food here

The location is great. You can walk to some great restaurants within a minute, Le Bistrot and Bacu were great! Metro is walking distance. You can also walk to a couple supermarkets to buy wine. We got a suite so we had a great balcony with a view of the mountains. We loved it. The staff were really nice and welcoming.

The breakfast coffee could be better.

- Great location, the neighborhood is great with a lot of restaurants nearby. - Spacious and comfortable room. - Friendly staff.

Good breakfast and location.

I made a reservation for a room with a king-size bed and a city view, but the hotel gave me a room with two standard beds. I asked for a room like the one reserved and the staff said there was only one available, on the second floor, without any view from the city or the mountains. I asked if the hotel was going to compensate me somehow and the staff played dead, doing nothing, only blaming the Booking.com platform. I wish the hotel manager and staff had shown a little bit more consideration for me as a guest.