Room for as good and great location

Team member was not really welcoming We had a 5 hour drive and we’re tired We paid for 4 breakfast but he said it was only 2 they provided… it become an argument that I was not ready to have so I just told him we will deal with this in the morning.. he said yep talk to them then. He then asked for full payment… I told him that this was already paid for but again I paid as I did not want to argue….. we got charged 2 times and numerous calls later we hope this gets resolved. This has left a bad experience for 3 of us and having to explain our Head Office was more that I could handle for us hard working week 😢

Good location.

Apartment and building was a bit run down. Some appliances and pots etc were a bit dirty. Needed to wash them prior to using. Parking fees should be included

Good size rooms, plenty of equipment, wifi worked well.

Facilities were a little run down. The carpet was dirty and a bit smelly. The bathroom and kitchen needed repairs and a thorough deep clean.

My family was all together

no ensuite. 3 adults and 2 teenagers using 1 bathroom and no seperate toilet. Unit was very tired and worn. Thought we were getting a city view but it was a construction site.

The offer of another room when I informed staff of all of the major problems in the room. But this meant that our family had to sepaerate which is not what we wanted.

Unit 604 bathroom was absoloutly freezing. The vent bringing in freezing cold air which automatically came on with the light. The tiles were freezing and hot water ran out after the first shower. We were a party of 5 yet only 1 bathroom and not even a seperate toilet! Sofa bed mattress needs replacing. No balcony. Heating only in lounge room. No heating in bedrooms and bathroom. I paid $350 for this room - why we wern't given 603 to start with I will never understand. Our family had to seperate and have half in each room, not what we planned. We wanted to be all together.

Great location. Very clean and quiet, comfortable beds, and very spacious. Absolutely loved our stay

Managing the hot water taps in the shower was a little tricky at first

Apartment spacious, clean, and well-stocked. Wonderful view.

N/A

Good bedrooms and open area with a lounge and seats. The kitchen was good, decent view out the windows.

The Bathroom was a bit small, and the window let in a lot of light during the day.

Bathrooms were very outdated. Key cards worked only on odd occasions - had to keep getting them fixed.

Location was great, room was warm and inviting, view was ok

Lounges were uncomfortable, loose handrail on balcony, rusted towel rail in bathroom, cracked tiles in bathroom, cupboard door in lounge area falling off,dining table wobbly, cupboard in kitchen swollen from water damage.

View

Carpet dirty, no dish cloth,

excellent location, roomy, clean, comfortable, great view over the lake

would have been great to have a folder with local eateries, take away menus, etc, suggestions on what to do & where to eat.

location is great. rooms all good, kitchen, bathroom all fine.

check-in took way too long, no eye contact, to the point of rudeness, no apology for taking about 20 minutes. room was freezing cold and it was difficult to locate the air-con. with only 1 lift working wait times for the lift were exrtensive. then if you went down the fire stairs you could not access the underground carpark. many fire stair doors were locked. i would dread to be there in case of a fire! during the day the bedroom door must have blown shut and it was locked from the inside. no key available. all out stuff locked inside. slow service to fix this. was offered free wifi if i joined Accor, however the link didnt work... and we never got connected, just used out own mobile phone data for the whole 3.5 days.

good location

the swipe access was terminated @ 0615 AM! on day of departure with no one at reception/on site. no broom/ vacuum in the apartment

Easy to find and park in. Great location.

The fold-out sofa we paid extra for was broken the carpets were very old and stained and worn out. The bathrooms were clean but aged.

spacious and well equiped

no door to the laundry area, washing machine/dryer noise was disruptive.