Great location, safe, quiet, comfortable beds

Nil

Great location in the middle of Brisbane's Southbank.

The property is in need of repair and refreshing. We had two sleepless nights with very loud plumbing type noise emanating from the wall of the bedroom that would last for approximately 20-30 mins each time, I assume, the neighbouring toilet was used. We asked to be moved however were assured they knew the issue and it wouldn't happen again. It did the following night. We were told the manager would follow up with us however have not heard a word. Secondary and really not a big issues were one television was defective and the fridge was freezing all items. Other annoyances include staff coming into the apartment late in the afternoon without knocking and a false fire alarm. It was a terrible stay and I will not recommend this property to anyone - noting this is the first time I have left a negative review. We had two nights of little sleep ahead of an 11 hour drive - so bad and no follow up makes it worse.

Right where the action was

Location was great - rooms were clean and tidy - coffee downstairs was good

Beds were not very comfortable but we requested single beds so that's probably on us!

The location was excellent. The room was big. The spa was big and the reception staff were professional and polite.

It was a little dirty. The showers by the pool were very clean. The spa wasn't very clean either. There was mould on the bathroom ceiling.

location

very dated rooms with minimal amenities. bad service including a housekeeper in my bathroom at 9.30am when I returned from a business breakfast. I allowed 30 minutes to shower / change before checkout & my onwards travel & I had to forfeit that for their unprofessionalism. very annoying

Overall good experience

The noise of the trains was disturbing at night

the foyer

everything else

Very close to Southbank and restaurants

Very difficult to find free car parking near location

they were able to accommodate with late check out.

extra charge for parking

the location, the beds and the car park service

everything is fine, it was a little outdated, the bathroom mirror had stains and the armchair part came off

the room size and facilities were great