Breakfast was terrible Rooms not sound proof Receptions didn’t enter my reg number and caused issues on exiting the carpark

Location

Poor check in Breakfast bag Room not ready No breakfast in room had to ring up for it

The location for my flight was great, just a walk across the road

Beds were hard, we had an early flight, and the people on our floor kept us wake right up until our flight.

Convenience

Husband dropping us off wasn’t allowed to use the toilet although he had a 1.5 hour drive back to Shrewsbury!

room was clean

Breakfast in a box should be giving discount for this, Had to go to my room for a wee as they had no toilet at the bar. Men where going in the car park not a good look for a hotel

Location fab

Upon arrival approx 8pm after travelling most of the day and very early flight in the morning to catch was greeted with no greeting Asked details Told I was being charged £50 deposit on top and the card machine swung towards me Explained my phone needs charging for two seconds as it had died on route and I need to transfer cash, just looked at like I had caused an inconvenience and aimlessly told there are charging points somewhere near us..one charging point found in the middle of diners.. Next went back to reception desk where we were ignored for ten minutes while optics were played with No details on dinner given ,we asked ourselves,deposit details not explained we asked ourselves,breakfast not explained we asked ourselves The young lads serving dinner and in bar area were friendly the only staff that were, but wow customer service at an all time low at this hotel,everything appeared to be an effort to them and we felt uncomfortable and unwelcome.

Directly On the airport

Not much

Nothing

Room was wheelchair accessible which I didn't book and no hot water for shower in the morning considering its an airport Hotel you would think at 4am there would be hot water for a shower will not be recommending this hotel staff weren't over enthusiastic either the only good thing is its location to the airport.

Comfy bed,big room,endless hot water,towels sheets,breakfast continental delivered + additional.available with hotel compliments,view,sunny,easy 24hr.checkout,highly recommend,quiet,

No wake up call🤸but guess hotels don't do that these days

At the airport very convenient

Room was cold and heating didn’t work

Location for the airport only.

No proper restaurant, could only eat in reception area. Menu very limited. No public toilets in bar/restaurant area, told by staff could only use the toilet in my room.

Foye & Hotel bar was nice..

No bar toilets or food on offer.. No hot breakfast 😕

Continental breakfast in room.

Very disappointed in the restaurant, we expected far more from a Hilton, very poor choice of meals.

It's literally in front of the airport and good solution for early morning flights

Unfortunately, the facility is rundown a bit. Rooms need maintenance, and toilet needs a brush for the toilet. No fridge in the room. If you need to drop someone there, you need to pay 10 pounds drop off fee. They do offer parking fee waivers, but you need to be able to find the right parking where you need to drop off the guests. Their explanation is poor. Breakfast is very poor. A bag with few packed items. Don't bother paying for Breakfast. Receptionists service is uncaring. For a 115 pounds room I would expect higher quality.

Position opposite airport

No proper cooked breakfast option

Breakfast

Trop loin du centre-ville

Close to the airport

The kitchen was closed due to a burst pipe

The worst breakfast I've ever had in my life.

The worst breakfast I've ever had in my life.

Not available bagged only

Location.It is very close to airport.

Nothing

Location right next to the terminal

Some work being carried out in the restaurant/bar so needed to get a lift to use toilet in your own room

Location to lpool airport

On going building work

Location was very good for the airport, the rooms are very nice.

We stayed at the hotel as we was flying early the next morning. Staff were lovely. The hotel was lovely and clean and a stone throw away from the airport.Highly recommend

Nothing

Late check in at airport was efficient and pleasant. Breakfast was included which was an unexpected bonus.

Bar menu was poor. Room was cold, heating was too noisy.checked out at 11. Went to the bar and ordered panini and tea. The middle of the panini was cold. Before I left I asked where was the toilet to be told there’s no toilet. That I could go across to the airport.

The room was great and staff were fantastic

Nothing

Closeness to airport. Very helpful staff.

Nothing.

The room aand proximity to airport

Breackfast was shameful - after travelling for a few days and staying many hotels this was probably the worst I'd seen. Regardless of dietry requirements - how about something healthy in there. Come on, you can do better! Also I think staff were a little stressed out.

It's right opposite departures, literally 1 min walk.

Bed uncomfortable, shower poor. No choice at breakfast, no butter for toast! Only choice of bacon or sausage sandwiches in cooked and poor continental choice. Worst breakfast at any hotel I have ever stayed at. Very small choice at dinner too. Due to a maintenance problem which they are taking ages to fix.

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