Good value for money, staff really friendly,

It was clean and tidy The staff were friendly The food was good

It felt a little dated Some improvement needed A general tidy and decorating would improve it

Staff were kind and very courteous, and did their best to be helpful. The things I was less happy with were not their fault

The bathroom wasn’t very clean, and the room small. I didn’t have time for a cooked breakfast, so that might have been fine, but the buffet was disappointing. I’m afraid I felt that for the price, it wasn’t great value for money

Good location, reasonable rate, good breakfast,. Very helpful staff.

Single rooms quite small but met my needs.

Location was good close to everything

All good

The meals were great

The service could have been better the worst thing was there was no lift we were on the top floor and my wife is not very good at walking not good

Lovely hotel in a central location with friendly staff.

How dare you,you cancelled on us the day before!

Nothing went at all.

It woulkd have been better if the hotel existed. On the 15 May 2022 we made a reservation via Booking.com site of a double room with breakfast included for a night 30/31 May 2022, for which we were charged immediately and we received the reservation number: 3781119899. However, when we arrived on the 30 May, the property was permanently closed, with no one inside and we could see throught the window that the furniture has already been removed from the reception and the lobby. After the whole long journey we had done from Poland to Thurso, we found ourselves left in the street without any accommodation, although we had paid for one in advance via Booking.com. f As a customer of Booking.com for years now I find this situation totally unacceptable and I expect Booking.com to transfer back to my account the whole payment they have charged me for the hotel services that do not exist.

Location, staff were very accommodating.

Little dated

breakfast was good

the bar was closed

N/A

Dirty stained toilet bole not cleaned, poor room heating, bed not warm or comfortable, "bar" beer pumps not operating no draft beer maels very price £14.95 for fish&Chips (yuk) lift not working stairs only after hip replacement no good

A hotel that opens their doors for a Christmas Eve overnight stay deserves praise! Very polite and helpful

A little dated but perfectly adequate

AStaff friendly only thing I hate paid hate for as about 12.30am i asked for cheese toastie but was told Health and safety should consider quests samdwhiches ect be good for quests

As above but that all

location

small and tv small bathroom

There was nothing I liked about my stay here.

The room was cold. Extremely cold the heating was not turned on. The Heater in the room worked but gave off virtually no heat. The staff member I dealt with was unprofessional , nervous and didn't have a clue about the most basic aspects of his job. In the morning we were offered some free breakfast to make up for the cold room and I took one sip of orange juice which was terribly sour and out of date. Then I left without a word. Total shambles quite honestly .

Friendly enough staff, fine for the price we paid. The location is perfect.

Its an outdated place. The bar was shut, though they did offer to open if for us if wanted them to. It was winter so it wasn't entirely unexpected.

Ideal Central location

Wonderfully located in the centre of Thurso. Accommodating proprietor.

n/a

Very friendly staff. Clean rooms, hot watter

Maybe a bit old, but not expensive. What you pay is what you get. Good value for money