No breakfast .. location fine

Broken sink in room , no towels , cold water tsp not working… what a shoddy start … noisy bar ..screaming children and adults .. not a cheap hotel … not our type of hotel I’m Afraid .. better for young families… staff friendly snd quite pleasant but housekeeping need to be more diligent like leaving towels and making sure taps work!

Staff were fabulous

Nothing

Location and leisure facilities

Where we had our dinner on the Saturday evening. Sports bar grill - TV screens around the bar. Limited selection on menu - very disappointing. Breakfast also disappointing. Requested 2 poached eggs on the Monday morning, never had them.

Friendly staff,plenty of room

Was located ubove the loading area,can deliveries come very early in the morning,so no layin.

Very clean, friendly efficient staff

Family funeral

It was central to were we needed to go

room size

n/a

Very friendly and helpful staff. Huge car park. Liked the cinema seating in the bar area in front of the huge TV screen. Loved the wallpaper in the lift re etiquette! Husband enjoyed the breakfast. Unfortunately I woke up with migraine so didn't make breakfast. Loved the chocolate Welsh spoons.

Would have preferred a shower instead of shower over the bath. No bath mat for use in bath and bath was slippy. Bathroom could do with updating. Didn't like the dark walls in the corridor.

it’s was close to my brothers house

Breakfast

The staff were friendly and welcoming.

Just when we were getting into the pool a staff came and told us the pool for the kids closes at 18:00 on Sundays but on the timesheet in the room it says 19:00. So disappointed! The other thing is the menu... Not much choices.

Pool

Parking it's only 4h free

the staff was lovely

the service for my room was so poor, they don’t give us paper for the toilet, no napkins, no coffee, and they didn’t do the bed. bad experience and the pool was with to much cloro and now I’m sick

Thought there wad parking

Having to pay for parking on top

location was good as was the hotel. Food in the grill was great and breakfast was delicious.

The price was extortionate. we paid it,as we already had our tickets for the game at the Principality stadium. To top it all we had to pay £15 for early check in. So feel our stay was overpriced.

Nice staff at reception

Nothing

location was good

Rom needed updating. Bathroom had cracked sink and could do with an upgrade. Could do with offering a couple of drinking water glasses.

Rooms ok.

Very upset and extremely disappointed. We booked and paid for 4 double rooms for a family to stay before a funeral. we arrived at the hotel from different parts of the country, and as each member registered, there was a reference from the staff on duty as to how many more from the same family to come. when the last family member arrived, he was told he hadn’t got a room, even though it had been prepaid. He could have a free drink and then was taxied to another hotel in a different part of Cardiff. We particularly wanted a family get-together and a discussion at breakfast. A hotel not to be recommended for bookings.

We stayed for 2 weeks and requested the room be serviced. It was not serviced once. We had to go to cleaning staff to get clean towels etc. Poor show.

We decided not to have breakfast as we haven't enjoyed it in the past. Took some croissants to our room instead. Normally use the pool but didn't book club this time or use Booking Revolution.

The bathroom could have done with a deep clean