Good location

No air con Room was small and tired

Had everything we needed including parking and was close to town.

Walls were thin, sounded like other people were in room with you.

I liked that the location of the hotel served its purpose for us as we wanted to be close enough to the train station and by a little village.

Unfortunately I am in the process of writing a complaint to the general manager (I’ve been given his details). I could not believe the temperature of our room. We didn’t have any air con, the windows would barely open given we were on a high floor and we had one fan that was circulating hot air. Health and safety standards should be that a rooms temperature is no higher that 20 degrees, ours was easily 28 degrees! It’s Concerning that you are willing to allow guests to stay in such a small, hot room! I am not happy that I spent £110 on a room where I had no more than an hours sleep given the temperature. I spoke to the manager in the morning and his answer (which having a smirk on his face the whole time) was did you ask for another fan?! To circulate more hot air around the room?! It’s fair to say I’m very unhappy and do expect some form of refund.

Convenient location

Boxy room, brusque customer service, tired decor

Poor soundproofing of room - noise from adjacent room

Perfect

Location

Breakfast was very good and staff were helpful in letting me have access to the room early as I was attending a wedding at the also sorting the problem regarding confusion over breakfast. Room was very clean.

Only one slight criticism would be for blackout curtains in the room.

Location is good. A few mins walk from the train station. Reception staff very friendly and efficient. Good tea/coffee facilities in the room. Bathroom was roomy and clean. WiFi was good.

Room was very warm (due to the weather). A fab was provided which was good.

Close proximity to venue

Service at breakfast was poor. we waited over 50 minutes to get our food and when the food arrived, it was not what was ordered.

lovely building. clean comfortable room.

thankfully well signed up but extremely confusing layout. plug points either side of bed would have been welcome as well as plug point for tv/kettle which shared just one.

Good location, 24 hour reception.

No lift to second floor

The helpful and friendly staff. There was always someone to answer questions and offer help. My luggage was collected from my room at the requested time and left securely at reception until I was ready to check out.

I had a single room which was a good size with a double bed but due to the sloping ceiling it was difficult to use all the facilities. The coffee etc was in a corner and I could only reach it with difficulty. There was no bedside table - I had to use the chair

great location 5 mins from town

breakfast was all over cooked and had apparently been made to order .. or not as it would seem

it was there, it had a bed

heating didn't work - had to request it to be turned on in my room and I was cold the first night. The hotel was not at it's best and definitely was not good value for the money

Nothing to complain about

how friendly the staff are, the hotel is very clean, wonderful bedroom. can’t wait to come back here in June.

there’s nothing negative about the hotel