exceptional view from my window looking at west front of wells cathedral

difficult steps within my bedroom from bed to en-suite

Great location. Evening meal and breakfast good and staff very friendly but room not so good.

Lovely view of the cathedral from the room and surprisingly spacious.

very comfy bed.

The stairs to the room were difficult to navigate as they were thin because the room was in the eves. The blind did not fully close so light came into the room early.

Exceptional and really lovely hotel

Bed too soft for my taste

Staff were very lovely The room was super cozy

central location

steep stairs up to top floor, but manageable

Great location Clean Friendly Staff

Nothing

it was exciting to be staying in such an historic building which we have often admired

We had been looking forward to staying in room 3 which we had ben advised would be our room, particularly as this rom has a celebrated view to the cathedral and is on the back [quieter] side of the building, but found other guests already installed in that room when we arrived... We found it astonishing that an establishment purporting to be a 3* hotel has no-one in reception after 18.00h Having been told this was the case, we brought forward our arrival so that we could arrive when someone was on duty. But.... Arriving at 17.30h we found the building in complet darkness and had to juggle mobile phone torches to be able to open the key press to extract our key. Eventually, by trial and error we found the key we had been given seemd to fit room2 [ on the road side of the building with no view, and, after telephoning agreed to settle in there. The following morning , I was challenged by the receptionist who showed no concern for the welfare of her guests but was very self- justifying saying it would not happen again! With both the coffee machine and, later the card/cash machine out of orde, too, the atmosphere was such that we were very pleased to leave!

location

there is no lounge bar

Suberb view overlooking Wells cathedral. The bed was comfortable, the room was warm, clean bathroom, the shower powerful with lots of hot water, good quality towels, the staff were helpful and friendly.

The blind in the bedroom was broken, the toilet seat was loose, the hook on the back of the bathroom door was hanging off. The armchair was uncomfortable with bad scrape marks on the wall behind it. The soap dispenser, toilet roll holder and towel ring were badly positioned.

This is a regular place we stay at and have completed several stays here. Very close to the market in the square on a Saturday. Staff always very friendly, accommodating and the food is expensive but it's what you expect to pay now and good quality.

Increase in food prices

everything was lovely food in evening at restaurant below , good breakfast , nice and warm 24 hrs heating in rooms

nothing

quaint lovely service and food

Location, beds, food

We had been warned about steep set of stairs but not about a fork at the top which made them tricky to navigate

It is quaint and in a wonderful central location. The food is excellent. The staff are extremely friendly and helpful.

It needs some updating, they have started this. Soon it will be a wonderful boutique hotel. Steep, uneven stairs. They add to the character but are difficult for some people to negotiate. Parking is a short distance from the hotel.

The sheer height and number of stairs with insufficient safe guards or aids to assist. The 2 top rooms are not accessible for old or children. Greater Clarity and Safety Measures are imperative.