La beauté de l’établissement, la propreté, la chambre familiale très spacieuse, la salle de jeux pour les enfants, l’amabilité du personnel

The breakfast was ok I needed gluten free options which weren’t labelled very well and the staff didn’t actually take me round to show me what I could have. I was given bread still in the wrapper and when I asked for it to be toasted I was told I could microwave it. That said, this didn’t take anything away from my stay the hotel and staff are lovely and I will most definitely stay again.

As above with just a little tweak for gluten free options e.g separate toaster I literally wouldn’t have any negative at all.

Communs très jolis, aire de jeux pour notre petit sympathique.

2 eme étage très bruyant, salle de bain complètement défraîchie qui dénote avec le reste de la chambre et de l’hôtel, traces de sang sur les murs de la chambre que nous avons nettoyées nous même avant que notre fils y touche, buffet du petit déjeuner pas assez varié et de mauvaise qualité.

De bedden waren erg goed. Heerlijk geslapen. Vriendelijk personeel en een mooi ingericht hotel, leuke decoratie. Wel al wat verouderd her en der, tand des tijds was er aan af te zien, maar niet per se storend.

Het binnenzwembad is erg klein, dat was wat jammer. En dat er in het Disney hotel geen Disney TV is was voor de kleintjes ook een behoorlijke teleurstelling. Het eten in het buffet restaurant (zowel ontbijt als diner), hoewel goed georganiseerd en met zeer servicegericht personeel, viel erg tegen. Je merkt dat het vooral gaat om kwantiteit en dat gaat ten koste van de kwaliteit. Echt een minpunt.

The location Reception helpful as brought a fan up straight Away when advised was hot

-Only 1 wardrobe in the room and no storage chests etc so hard for a family of 4 -Bar VERY expensive 9.50€ for a pint of beer - no air con in room - VERY hot had to call reception for a fan as too hot to sleep - Shower had dirty grouting giving it the impression of mould Booking.com advised free parking but hotel advised 1€ an hour parking. Had to show messages to prove was free parking as per booking

Fantastic location, facilities, it just looks and smells amazing all the time. Lush.

Nothing

Proximity to Charles de Gaulle Airport.

Didn't realise this was a base hotel for Disney Land so too oriented to young families for us.

Excellent location. Parking on site. Great customer service. Lovely clean room.

We were charged 15 euros to park for 1night stay at the hotel which we were not made aware of before our stay.

First impressions beautiful smells amazing! Quick check in. Decent size clean room. Lovely pools.

Bar area seemed to be short staffed lots of tables still had food etc on although some of this was guests take always which they could have taken away themselves!

The room size, pool, proximity to Disneyland, breakfast, reception, cleanliness

Disneyland shuttle buses just weren’t as good as it could have been

Proximity to Disneyland

House keeping is not great

The communal areas of the hotel are fantastic, the reception, bar, outdoor pool area are beautiful, the extra soft play area area was also great and a good selection of different food available. Bar Staff and Restaurant in the evening super friendly and helpful!! Reception 90% of the time very helpful and informative. The location and proximity to Disney couldn't be better with the shuttle running free all day!! Room Service Pizzas fabulous and great addition after a long day in the parks! Huge amounts of parking and very secure!

The rooms are dated and we had multiple issues which did get resolved but I felt shouldnt be an issue in the first place, the rooms are clean but not immaculate and with them being dated the cleaning not be perfect shows this up more! The indoor pool area is dated and not clean, so much water sat on the tiles it was a shame as we only used it once where as the outdoor pool is amazing! All staff are helpful and friendly however when checking out and the day previously I did go to reception to mention my partner had left his cap in the room that we got moved from I asked multiple times and when asking before leaving I was greeted with eye rolls, this cap was a gift and not cheap and I wasn't pleased that we never got it back and they weren't interested in the slightest.

Excellent

Good hotel with clean rooms. Nice breakfast. Shuttle bus to and from DinseyParks is provided, runs every 20-30 minutes.

Rooms were lovely

Food was dreadful

Hard to find something to like

Filthy, dirty in all respects. The rooms and everything that comes with them is very dirty, and they hardly clean and maintain it. ROOM: The carpets are unhealthy as they are hardly vacuumed. We intentionally dropped a contact lens on the floor of the bathroom on day 1, and on day 4, it was still there. Which means they don't mop the floor. We also dropped small pieces of paper on the room floor on day 1, and again, on day 4 they were still there. Which means they don't vacuum the floors. We found several spots on multiple towels, which were supposed to be clean. FOOD : we made the mistake of going for dinner at the buffet. Large, black flies were all over the stands and no one of the staff even cared about them. Quality of the food is of the lowest kind. STAFF : as unfriendly and ignorant as it gets. We called housekeeping several times making complaints about the room condition. It was like we were talking to a wall. On one occasion, when we had returned to the room and it was not done, they sent some bored guy to clean it. He came with a vacuum that hardly operated, cleaned a strip of the carpet, didn't do anything else, and left. When we asked for a refund for party of our money due to the above issues, a very rude receptionist told us "No, there is no refunds here!"

Loved everything about it

Food and drink in the hotel were very expensive

Everything except restaurant,food

Restaurant

Too busy

Complementary water should be provided.

the outdoor and the location

the service is bad or inexistent. u feel like you are on your own with no management and no staff. and when you see them they are not friendly or even extremely rude an like the person who checked us in. no one answered the phone when we called on the way to the hotel. no water in the room. the vending machine charged €2 euros for transaction fee per item so instead of €3 per water bottle , I was charged €5 per bottle on my card. the breakfast had no healthy options.

Restaurant was awful - both dinner and breakfast. Do not recommend!

A great place for families traveling to Disney Paris. The grounds are pretty but the food is expensive other than the breakfast buffet that is included in the stay.

Beautiful hotel and landscaping, very clean, food at breakfast and other restaurants is great, great facilities and everything you need for short stay near Disneyland.

The shuttle between the hotel and Disneyland is often overfilled because it stops at different hotels - perhaps a shuttle just catering for the one hotel is enough. Sometimes it was too full that we’d have to wait for another one.

Clean, beautiful hotel, well situated close to Disney park. Beautiful swimming pool area

- Poor breakfast for 4* hotel - no slippers, no shower kit, even no free water in the mini bar. Only a bottle of soap that is also your shampoo

Close to Disney and shuttle access. The kids playground is good. Breakfast is ok. Rooms are good size.

Extremely poor front desk and housekeeping staff. They are not aware that they work for a 4-star hotel and therefore provide a service level lower than a 2 star. The housekeeping is terrible and does a very bad job of cleaning. On 2 of the 4 days we stayed there, they didn't clean the room at all and lied that there was a Do Not Disturb board. When we complained to the front desk, they couldn't offer any solution except to change rooms at midnight ! No apologies, no regrets, and very high handed attitude. Spoke to manager Faustine on the day of our check-out and documented all this. The staff should be trained better on professionalism and kindness. Otherwise, guests will have a nightmare, not a dream in this castle.