Fantastic location, really nice staff at check in. Lovely spacious room, with large comfortable bed. Loved the provided drinks and homemade snacks.

Didn't seem to have our booking from booking.com, but all got sorted without any problems. Bathroom was very tired, peeling paint on the ceiling and skirting boards. Not really what you'd expect from a deluxe room. View from the window wasn't great - over a car park. Again not what you'd expect when paying more for a deluxe room. TV was large and included some Sky channels, would have preferred a smart TV to allow us to watch OnDemand/Netflix, etc.

Probably the best hotel we have stayed in for a London rugby weekend. Apart from the result Massive bed and great room. Full sky TV Magnificent breakfast, the best poached eggs ever... All the above done with a smile too.. Oh and the bar had "gamma ray" on draught. Perfect location and near to both bus and rail services.

Nothing... :)

Everything.

Nothing.

Excellent location for Kew. Big room with extra large king sized bed & crisp white sheets. Very welcoming! Good selection of room goodies. Staff very friendly & welcoming. Food very good & good selection of drinks available.

Good ‘ol Heathrow busy as ever & hotel over flight path although quiet at night.

very friendly staff. cute bedroom. close to a station.

the bathroom the water wasn’t very warm and there are multiple areas on the walls that need to be fixed. Also on arrival the toilet bin wasn’t replaced from previous guests.

lovely staff, room was very sweet and a great size and location.

no window in the room (there was a skylight in the adjoining room) so it was quite dark/unnaturally lit

the rooms are lovely and the decor is really nice. The staff were super friendly and went above and beyond to change rooms, even though they were nearly fully booked, and made feel comfortable when there was an issue with my room. Thanks for a lovely stay!

Nothing boring about this building or the decor. Each room is beautiful decorated with interesting pictures, books and furniture, very comfortable. The staff were welcoming and made you feel like one of the family

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An excellent location, near Kew Gardens - our main reason for choosing the hotel. For a 'pub' hotel, the accommodation is very good.

We booked a superior room. Although the furnishings were generally very good, the room needed some maintenance. The painted walls need a clean and the bathroom needs some work - water damage to wood panelling. Small things but noticeable.

Decor and staff

Breakfast, sadly it seems newbies were in charge and they had no idea. No doubt they will learn and they dealt very kindly with our complaint. Also by room 28 there us a corridor door that bang every time someone goes through it - all night, as we f somone was entering our room🙈

Great location, nice bar, lovely fresh breakfast. free parking. lovely,friendly staff.

bedroom 22 the divan base needs a new castor as missing so mattress dipping with faulty base.

lovely rooms and facilities