Location is great, clean rooms, comfortable bad and all necessary facilities for a short stay

Water tap in the bathroom was leaking, however the issue was not critical.

Cheerful, friendly, patient, knowledgeable and helpful staff. Good location. Excellent breakfast /not included but good value, plentiful and well-cooked. Comfy bed. Clean. Next to Railroad station, but no noise or smell from it.

No complaints

Comfy beds and spacious room. Central location.easy to access.

Everything from start to finish. Very friendly staff. Room was lovely and even though it overlooked the station there was no noise.

Signposting for breakfast could have been better

Loved the decor and style of hotel. Room was as described but bathroom was not cleaned or checked properly as we found empty beer bottle. Reception quick to fix and complimentary drink offered.

Breakfast and location of setting didn’t fit in with overall ambience of hotel.

Affascinante albergo in stile. Posizione molto centrale. Camera ampia e confortevole con buone dotazioni. Personale molto cortese

La colazione viene servita in un grande stanzone con inevitabile rumore ambientale.

Amazing location, beautiful historical building, great service, friendly staff, lovely bedroom, great bathroom.

Nothing

Everything about this hotel was great! Staff, location, amenities, ambiance, the decor is beautiful. The chandalier on to of the spiral staurcase is amazing. Champagne bar is great. Connected to the train station, so very convenient. We stayed twice during our vacation. Will return. Close to everything

Nothing!

Incredibly quiet room and comfortable beds. We appreciated the free upgrade to double twin room. Beautiful old hotel.

Nothing!

Great location and lovely breakfast

property was cold and duvet wasn’t warm enough

Over all excellent stay have stayed before

We were charged twice so a bit disappointing

Comfortable room and bed.Staff on reception was very welcoming and friendly.Very clean with lovely toiletries. In great central location with early checkin and late check out.

There was only a view of the station roof.

Great location and comfortable room

Lobby and common areas were very busy with conferences. No place to relax in hotel other than room.

located inside train station

no sauna facility

Immaculate and very comfortable

Forgot to give us some towels and a bath Matt.

Lovely characterful building and the piper outside was magnificent

My only bugbear is the breakfast area. It just felt a bit skool canteen but the staff and food were very good

We enjoyed the overall experience

Beautiful hotel with gorgeously decorated rooms. Wonderful breakfast.

Central location, good facilities and friendly staff!

Room was quite far away from main area of Hotel.

Daryl on reception was extremely helpful during check in. I would say he went above and beyond to make sure we had everything we needed and was happy to make recommendations.

The grout in the bathroom is in need of an upgrade!

Everything about the hotel is perfect. Staff are always lovely and very helpful and we really enjoy a visit to the Champagne Bar when we stay and the lovely choice on the breakfast menu.

Location

Rude staff ignoring me as I waited at reception. I also called for room service and was immediately told it was a limited menu. When I asked for crisps or nuts I was told there were none. Shocking service.

Location is fabulous and very convenient.

No coffee/tea making facilities in the room.

We attended for our mums 80th birthday. The staff were amazing at accommodating our requests and going the extra mile to ensure we were so well taken care of. I can’t recommend it highly enough . High praise for Mark the concierge xxx

Great location, good air conditioning and nice breakfast

Very small bed for a double, good job just me

Stayed here over Christmas and couldn’t have asked for better accommodation! The staff was extremely lovely and accommodating, the hotel was decorated beautifully, the location was very central, and our room was so comfortable and spacious. Would definitely stay here again! Big shoutout to the staff for making our Christmas so fun

We usually love staying here but upgrade to a better room this time really not worth it

All windows were high so felt like a prison could not close the high window blind so light coming through

The property is stunning and the location is so handy to Buchanan St and Argyle St. The breakfast was also incredible - highly recommend getting it at the hotel. Comfortable beds too! We were there christmas, and it was so lovely for us and the kids to wake up Christmas Day and have a Christmas stocking on their door.

The front facing staff. The car park on Oswald St is so expensive, even with the validation card from the hotel, £17 down from £24 a day. Mitchell St parking is better at £12 down from £18, just a bit harder to get to and from because of the one way roads.

Easy and pleasant check in Very thoughtful to receive a biscuit and a drinks voucher on arrival. Lovely big room and excellent facilities. Fabulous location.

We did have an issue at the end of our function. Drinks purchased were 'cleared' from the table while we danced ..on asking the staff to replace a malt whisky which I was using our company drinks tokens for...I was deceptively given Drambuie liqueur which the barman tried to hide the label...I questioned him on this and he said 'it's all we have!" Not friendly, not helpful and deliberately mis selling.

Great location, fabulous breakfast choice Lovely friendly staff

The location is superb, close to downtown, at the central train station Toiletries okay.

It was impossible to have dinner at the place. The first night I was informed the time for food has passed. The second night it was another different explanation

Perfect location and beautiful hotel, rooms very comfortable!!

The room was next to the service lift so it was very noisy when the lift was being used.