Everything

There was nothing we would change

The hotel was very clean and kept very well, The staff were extremely helpful and I liked how easy it was to communicate through WhatsApp with them. The food was fantastic especially the breakfast.

Nothing

Der Auffenthalt war ein rund-um-wohlfühl-paket. Das Zimmer war groß und top eingerichtet mit viel Liebe zum Detail. Das Badezimmer war ausreichend groß. Das Frühstück war sehr gut und bestand aus sechs a la carte Optionen, die sich untereinander mischen liessen. Der Poll war klain aber zum Chillen absolut ausreichend. Und zum Schluß: die Mitarbeiter waren allesamt super freundlich und jederzeit hilfsbereit.

Einziger minimaler Wermutstropfen war der Start: ich war deutlich zu früh da und (ca. 10:30h, obwohl der regelmässige check-in 15:00h ist). Mir wurden die 15:00h als rgelmässiger check-in Zeitpunkt genannt und ich musste an der Rezeption 2h warten. Ideal wäre hier vielleicht die Einrichtung der Möglichkeit sich am Pool aufzuhalten. Letztlich war das Zimmer auch 2h vor offiziellem check-in bezugsfertig.

Very helpful and attentive staff. Large and excellent breakfast. Leisurely walk to the beach. Villa was amazing!

We initially booked the suite. It had an unusual design with the large bed in the middle of the room, and a lot of area taken up by the bath, shower and vanity on one side and a hanging chair on a raised platform on the other side. This meant there wasn’t a lot of usable area for two people.

Everything from check in to check out. We were there with my 5 year old kid and she absolutely loved it, the vibe in the room was nice and also the bath foam for her to play with. The breakfast is also very good with wide selections of food to choose from. The most important of all is the service is top notch that makes you feel really pampered. Excellent stay.

Nothing much

Villa with private pool is so clean and comfy, the staff is super kind and helpful. Me and my boyfriend are amazed by how the staff felt us so special during our stay 🤗 There is a free activity after breakfast everyday, we really enjoyed canang sari lesson. Also they took a picture of you when checking in and gift it to you while checking out which is super cute. Special thanks to Komang, Ani and Putra!

Nothing - all was great

We have been to Bali 15 times and this was the BEST EVER trip that we have EVER had, simply because of the resort. The staff were just beautiful including the fantastic Manager Ani, who is an outstanding leader. The breakfast team were magnificent especially Dwi, Inda, Yuni and the young trainee student Simper.They were just so lovely and absolutely nothing was too m much trouble. It was the most fantastic breakfast that I have ever had ANYTIME ANYWHERE. All of the choices were amazing. Somehow they found out that it was my 70th birthday and totally surprised me with a birthday cake, special birthday hat and of course the birthday song sung by 8 members of staff! Wyan, who heads up maintenance was also unbelievable. We had a noisy air conditioner in our room and not only did he fix it on the first day, so much so that it was as quiet as a mouse afterwards. He left us a wonderful handwritten message apologising profusely for the inconvenience and left us a little stuffed turtle toy. But he then checked with us EVERYDAY afterwards to make sure that it was still quiet!! Young Endru, the concierge is also a wonderful young man who would go out of his way for you. I have never experienced customer service at this level in all of my life, EVER and I have experienced plenty of good customer service in my time, I ensure you. It was just extraordinary! Australian workers in the hospitality business have got a long way to go, to get even close to this level of service. WE WILL DEFINITELY BE COMING BACK!!

The one thing that I will mention is the lack of a handrail on the stairs to our apartment No. 307. All of the other rooms had them and we are pensioners and my wife does have bad arthritis but I know that a. s soon that they read this, Wyan will be right on it!!

great location; Villa was huge and service was excellent. breakfast delicious. shout out to Endru who was very helpful and accomodating.