Loved the traditional look and feel of the hotel. Exceptional, breathtaking views from the room, bar, lounge and dining room! Beautiful furnishings, staircase, and so many places to sit and relax, have a drink, read a book or play a game. The breakfast was delicious and the pool was lovely too. The staff were very friendly and a big thank you to Nigel for his excellent service. We loved our stay and will definitely return!

Heritage offers that ‘old mountains’ charm and the new staff leadership and direction is exceptional. It matters when someone is engaging and friendly and without exception this described the team. We were celebrating my hubby’s birthday and all the boxes were checked. As LGBTQI travellers it is important that we find locations where we feel welcome and this was right up there with the best.

The charm of the Heritage is it being historical. However, some minor refreshing of the rooms would enhance the experience.

Location was great, although the picture in the restaurant was very cleverly taken. The room was clean, tidy and comfortable with an excellent shower and spa bath. Room service daily, which was nice to have clean towels each day after long walks exploring. All staff were very friendly and helpful, and we enjoyed a game of Pool and Table Tennis which you would not usually get in Hotels.

The view! Our room was situated in the middle of the hotel so overlooked roof tiles. We did not try the Pool as cold even though we had beautiful weather.

Property with a soul and got lucky room 44!! BIG WIN !

The fridge frozen our salad .

Location

Pool

Location was good

There was no variety in breakfast. Most hotel offer way better for breakfast

Cosy room, clean and comfortable. Beautiful scenery and located central to everything. Kids loved the spa bath. Enjoyed the breakfast included.

Nothing was all great

Comfortable and close to the CBD

Did not have dinner

Breakfast and location were good

Problems with tv shutting down they said it was fixed but not. Could t watch movies etc very disappointing Room was cleaned after first night things not replenished Soap shampoo tissues were left empty

Beautiful location with stunning views. Live music in front of fireplace. Exceptionally friendly and helpful staff.

Location very convenient to main street; beautiful gardens; views in lounge/bar area were spectacular; piano music in bar area on both afternoons was most enjoyable and cocktails were good

The Room (especially bathroom) was alot smaller than expected from the online pictures we viewed before booking. Dinner experience at restaurant was disappointing.

Staff was friendly and courteous

5 Star restaurant price for 1 star service and quality. It felt like We were dining at “Faulty Towers !!!” Food took too long to come out and Resturant even though it was hardly any people in the restaurant. Menu prices were way too expensive for the Quality of food. Coffee and tea was served luke warm. Hotel charges everything on credit card 💳 and charged merchant fees all too expensive and the worst thing is you can’t use cash to pay for anything. Covid is over people cash has no more germs than anything else you touch !!!!

Friendly wait staff at breakfast

Curtains are dusty and made my allergies flair up

nice views

none at all

Stayed in Rm.44 for one night. the fireplace was awesome!

Stayed in Rm.44 for one night. There was no instant real coffee in the kitchen, only decaf sachets. hence the downturned smiley emoji and the facilities emoji being not so good

The ambience was great and perfect for having an old charm experience

Only thing I could say is we came back to watch footy in TV near fire, disappointed it wasn't connected. Wanted to stay as a group and not go back to our rooms to watch.

Friendly service and staff. The building is well maintained great view

No sound isolation between rooms

It is the best hotel to stay in blue mountain. Luxurious and 5 star facility

Everything is fine.

Atmosphere, great staff, good location, great views, great in hotel dining

the staff could not do enough for you the where lovely

staff were friendly good for kids games room really lovely

Great location, good breakfast and nice view.

Room is old and need to be renovated…

the common areas, board games/cocktail bar, breakfast was really good. Sam at the front desk was exceptional

the walls seemed quite thin, could hear ppl talking in corridor, didn’t keep us awake or anything

The staff were wonderful and friendly. Our highlight was enjoying a drink by the bar in the evening listening to the pianist.

good location and friendly reception staff

someone (I'm guessing another guest) opened the door while we were laying in bed. Why are there keys when the doors don't lock? there were cobwebs all over the room. The sink tap was hard to turn to fully switch the tap off.

View and the breakfast

Nothing to say

We had the mountain view rooms and the view was fabulous - clear sunshiny days and a stunning view!