The hotel is in a perfect location, calm and quiet. Very nice indoors pool and UV "sauna".

Breakfast could be with more options for a 4 star hotel. Indoors pool and UV "sauna" area is understood as a recreation area, where people pay and come to relax and enjoy calmness using hydromassage and rest facilities. We were surprised when we could hear shouting and screaming children, with parents allowing them to do so and even allow them to pee in the pool.

All was excellent, staff, restaurants and bedroom

The hotel advertised it has private beach, but does say it is shared by other hotels. So the beach area can become very busy.

1. There is a lot of security personnel and the beach can be accessed only with a pass. 2. Food is tasty and there is a good variety of food. 3. The hotel is clean and the room are tidied up properly every day. 4. Kids can be left in the kids' room with a nanny. 5. There are nice swimming pools in the hotel. 6. The hotel is ideal for families.

1. The hotel tried to charge me not with the Booking.com price but with the price shown on their website. I have written a complaint to Booking.com but nobody has bothered to reply yet. When the hotel realised they would need to charge me with the price shown on Booking.com, they asked me to pay some extras, like food and bed for the kid despite our reservation clearly included two adults and one child. After a back and forth of emails and calls before the day of arrival, they confirmed the price was the one shown on Booking.com. However, after a couple of hours after checking in, they asked me to pay additional money for the kid's food. After an unpleasant quarrel, they backtracked but still insisted they were doing us a favour by not charging us with their price but with the one shown on Booking.com. After a couple of days of checking in, the price of our reservation was lowered but we were not returned the difference. I complained with Booking.com but not reply yet. 2. The hotel tries to save money on anything and everything. Food is generally tasty, but despite being offered as a buffet, food can't be touched because of Covid rules. It's not clear why there is such a rule. It's not a government rule and also people are all squeezed close to the buffet. My impression was that by being forced to ask waiters, guests eat less food. 3. There is a shuttle to the beach but the timetable is very limited, once an hour to the beach and once an hour from the beach. The trip takes five minutes. It's not understandable why trips can't be more frequent taking into account the driver sits there waiting and doing nothing for thirty minutes. 4. The Internet is very poor and works with sorts of vouchers. Again, I think the hotel doesn't want to invest more money on the Internet service. 5. The staff aren't very friendly with a few exceptions. 6. Two adults and one kid, full board, it's about 270 euros a day.

Reception service and the guys at the bar outside were great fun and the food at the bar definitely exceeded my expectations of bar food. All speaking good English and I will definitely come back to this hotel. Beach is a small walk but private and relaxing.

I don't know why you have to pay when you arrive. I know it's a Ukrainian thing but if you're holding yourself out to attract this type of clientele, you can't ask clients to pay before they have actually had the service. If you're coming from Europe, this is strange.

Pools (inside/outside) facilities and staff of those facilities. Some staff of the reception

Checkin and no presentation of hotel n facilities No tea/coffe in room No room service menu...if you tell me if it is due to covid...certainly the price should be adjusted as it does not comply to the description of the hotel Hotel guest should be authorise for an add free guest daily. Free kids screeming around... The plastic cabine for shower is awfull No info on the beach front available.

- Garden was amazing - See was 4 minutes down hill with an amazing view while walking - Staff trying to help as much as they can

- Scary rooms - They charged me everything on every penny like kids and using same couch + daily city TAX - My suite was a bedroom with a huge living room but had to pay for using the living room sofa as bed ???? - Lightening of the place is Halougene and very old - Massage room is the same sauna area but covered by lose curtain where nothing called massage - its basically a hospital ☹️

Location

Staff not speking engliah . Facilitis are missing. They are not ready for fogrin.

All the rest :)

some staff members do need better training