Beautiful grounds. Several options to dine and drink. Great food. Beautiful pools. Beautiful views. Access to Palomino Island.

Bars closed early. No place to party.

everything!! what isn’t there to like about this resort it has it all including water rides, golf, a boat to an island called Palomino island and spectacular ocean views a no brainer a must go.

It’s pricey but it’s worth it.

Perfect

The food was good at Brisas, but poor service. The coffee shop has an excellent coffee and acai.

It dosent have room service. Brisas restaurant close at 11 am :/ thats a big NO If you are hungry between 11 am-3 there's only one other place open "Bella Vista" with burgers, nuggets things like that, and then the Mexican one that opens at 3 or 4 dont remember.

facilities and food. great food! the water park the palomino island all of it is great!

they need to improve in bellman services and the check in and check out process. the check out should be available thru television so no lines are needed. for check in maybe have an on line pre register to make the process faster. if the paperwork is done in advance then only pick up the keys. there was a very long check in and to pick up the keys an even longer one. staff is awesome and very nice but the process is much to slow.

Water park and the island.

It took 90 minutes to check in Friday night! Holiday week and it truly was unprepared to handle the guests. Seriously put water available for your guests in the lobby,such an inexpensive item to offer and means the world to weary travelers. Every hotel across the board has it!

Food was ok

Staff was very helpful specially Kemileyka in the coqui water park.

The hidden feees outside of booking.

Excellent amenities

Incredible property with breathtaking views! We did not want to leave. Resort has so many perfectly thought of amenities. the restaurants, water park, pools, private island trip. we are definitely coming back.

bathrooms in the brisas wing were outdated and there was poor bathroom ventilation which made the room humid.

I enjoyed the access to food, the view, and the trip to the rainforest

I enjoy the resort, however the room service was below satisfaction. On several occasions throughout my stay, I had to call to request room service each day after service was being provided next-door to me. Each day after calling for service housekeeping was upset they had to return and clean our room later in the afternoon after returning from the beach. This was disturbing because each day we would see room service next-door. One day, after requesting housekeeping, they return dirty sheets on the beds, and did not clean our bathroom, however, gave us clean linens. My other complaint is I requested a taxi from the airport via the hotel, however, waited an hour without a return call to pick me up. After waiting at the airport for our are used a taxi service at the airport to reach the destination. After a few days, we felt unwanted and realized that our room wasn’t going to be cleaned. We also booked to go to the private island a few days while we were there. However, we always receive the later time. This was unfortunate because we was able to get on the boat each day at an earlier time because the boat wasn’t crowded. I guess you get where I’m going with this message and I don’t think I need to say anymore My last request and problem I’m not sure if this was the hotel or booking.com as I requested a dozen of roses, which was not in the room This was disappointing because they were being sent for a birthday. Closing overall my stay was good however, the house staff was not inviting to me and my family. I had a great experience with a concierge who helped us navigate through events, such as the rainforest and booking times to the private island.

Breakfast buffet was very good. Also there is a local café shop as other option. The my daughter enjoyed very much the coqui waterpark. Beaches nearby are beautiful. Also overall the hotel views are amazing and facilities very pretty.

To add night music show.

nice water park, food was okay and very friendly staff.

room pillows need to be changed. For a 5 star hotel pillows and blankets should be with more quality. also take some time to check the invoices at check out . Mine has a wrong hotel resort fee percent . Also several Public bath soap and faucet loose.

It was beautiful 😊

some parts were under construction

Great amenities and activities, including live music. The band they had on Tuesday Dec. 20th night was particularly awesome. Service overall was excellent.

Restaurants food was hit and miss. some great and others not so good. The other thing I did not love was availability to reserve ferry to Palomino. At check-in time there was only 2 pm slots available for next day. Also the hotel should include additional pool tables. Always packed!