Close to the beach and situated well near the shops

N/A

Excellent facilities and service.

Nothing.

Very welcoming staff! Amazing location with shops nightclubs beach everything very very close!

Nothing

Great room. Great location.

Nothing.

Location is brilliant. Cafe in there, Margot is wonderful and so are the staff. Buffet breakfast & staff were gorgeous.

Not worth the amount. Towels were so awfully scratchy & stained. Dated apartment. Didn’t have the wow factor - are these apartments part of the Hilton brand though? I’m not sure..Staff were very blasē & nonchalant about our needs. Each time we approached them it felt like we were bothering them.

The location was great, the size of the room was standard, lovely balcony. I was expecting a little more 'pizazz' for the price to be honest. It was good but not amazing.

Can't put my finger on it, we received a complimentary upgrade so very grateful - either way the cost of a room was probably more about the location and facilities as opposed to the plushness of the room itself. Nothing wrong, just missing a little 'zing' in the room

The pool options were good. The property is in a great location straight out the door and your in the middle of the Gold Coast.

There was no clear information about the sofa bed to be made up for kids to sleep on it. When I checked in I was asked if I wanted it made up and I said yes as there was 2 adults and 3 kids. So yes we would need it. We had booked the 2 bedroom unit advertised as sleeps 6, to me if it sleeps 6 and I book for 5 this would include the sofa being made. I was told it was going to cost me $45 for sheets and pillows for it to be made. When asked I was told kids are free to stay and this is why I would have to pay. I checked everywhere in the booking information and no where does it say kids stay free. As it we had been waiting for our room to be made and stating not to make the sofa bed up as that is a rip off. We had to wait until nearly 4pm for our room to be ready. Thank you to the manager who waived the extra fee in the end, but started out stay either a bed taste. There needs to be clearer information regarding kids staying free and what the extra charges for.

Breakfast was nice and location

Rooms weren’t cleaned properly, all pools were very cold even the indoor pool, kids play pool was out of action and we wasn’t told and we booked it for a family trip.

Had a balcony view of pool.

There was an old or mouldy smell in the room. Probably needs a full carpet clean or it's the smell from the bathroom. It appears the bathroom wasn't freshly clean. Only towels was replace and a quick wipe down. The reason I say that if it was freshly clean then there would not be any smell.

No

No

The view was amazing and the hospitality we got from all the workers very good. It was my 40th birthday dinner and everything went very well.

The convenience of it all and the view.

It aight

Everything

Breaky, Location

Pillows and bedding

Location was good

Finding designated Hilton Parking spot is a challenge. Limited vegetarian options and repeat menu for Breakfast Had to Id 3 times before check-in Requested early checkin and had to wait 5 hours as Room wasn’t ready despite being assured on arrival that it’s being prepared

The view

The service and value for money did not meet expectations. Good location though.

It was completely neat and clean and location was perfect.

The washing machine was filled up with dirty water due to which we could not use it.

Everything was perfect. Will definitely come back.

Every thing good except for parking

My refund for my security deposit

Good views!

The property was not cleaned properly.

Was a lovely hotel, staff were great and a great location.

Parking is pretty expensive.

Staff was really confused and unprofessional

Communication is really very poor

Location

The hotel was gorgeous. Staff were so nice, and very helpful. Had an amazing stay.

Weren't fans of the pillows, but that's a very minor

Quiet room

Air conditioning filter looked like it hadn't been cleaned in years, no shower body wash (had those pump bottles on the wall hadn't been re filled. No toilet brush that I could see, Couldn't even get ice cream from room service at 2am (ist that what you would expect to be able to get from a 5 star hotel?) Asked to change to only 1 night and get a refund for 2nd. Man at reception said yes this would be fine however I had booked with booking.com so will need there approval to waive the cancellation cost. I contacted booking.com and the guy was all so good to speak to said the same thing as the Hilton did (so the same story from both parties) He then contacted the bookings team from the Hilton for me to which they said I cannot cancel and receive a refund. And then tried the main reception for me and got asked for proof to who said this. I'm only pursuing this as I got told that it would be ok but had to make a call to booking.com first. Now to get the run around. Didn't get approval for a refund in the end.

The location is fabulous , rooms excellent very clean and the staff very friendly and efficient

Nothing not to like

Room was a little small for what we paid however it was central to everything we needed

Breakfast absolutely delicious and awasome

Nothing.

The building is old and dated. Beds aren’t of the Hilton Quality it used to be.

Great views lovely breakfast and good facilities. Staff were awesome .

Just found a few bits in the room that the cleaners had missed.

nice view from the 5th floor balcony

it is very noisy at night time. it is in the middle of the main street in surfers paradise

Location

Very dated. Rooms were very old and have not been updated . I expected a lot more from the Hilton .

The breakfast buffet was fantastic…the choices were anazing

Nothing