They properly was clean and the staff was amazing.

The night life and entertainment wasn’t that great. The food was terrible.

Nice location, great atmosphere great valu

Our stay at Secrets ways great! The only con we had of the whole trip was check in took almost 2 hours. I blame this more to irate and rude guests being impatient and cutting line more than the staff. I approached a nice man named J'amaal who informed a kind young lady named Tiffany and she sorted us out quickly thereafter. The rest of the trip was amazing! The restaurant and bar staff were all great! Philip, Andre, O'Brian, Alvin, and Everett took the time to establish great relationships with us and always made us feel welcome. The musicians and entertainment were also amazing and TJ and Sky were very helpful for letting us know of upcoming events and getting us involved throughout our visit.

Just check in. It could have been more organized, but one small factor didn't ruin the trip.

The room was nice overall

The room was moist

Nothing. I will never be returning and will not be recommending this resort to anyone

I really enjoyed the beaches and the cleanliness of the entire resort. I felt they maintained it very well and for the most part, the staff was friendly and welcoming.

I was disappointed in the food options, as well as the quality of the food. I also purchased a very expensive private dinner and did not receive any seafood in my surf n turf.

The excellent customer service after the check in process.

The check in process for preferred customers wait 57 minutes to be called for check in .

clean and the food was amazing

I think it could be a bit more cost effective

Beautiful beach views and 10 restaurants.

The ceiling fans were absolutely Disgusting!!! Checking into the resort was a nightmare.

View

check in time

The atmosphere is very inviting! We enjoyed the entertainment crew and they make us want to revisit. I don't know why Don Julio tequila isn't offered at the resort, but we would have loved that! The guys at the Piano Bar were great! Maybe expand the Hibachi restaurant, as it seems to be most popular.

In the room that we stayed, housekeeping congregated in the hallway and held loud conversations, early in the mornings. One day, I opened the door to let them know that we were attempting to "sleep-in." One lady apologized, greatly, but the conversations and laughter continued for at least 10 minutes before it stopped. The next morning, it was the same situation. Room service needs some revamping. Taking 2 hours to receive food is unacceptable. One day, we never received anything at all. The front desk staff is very unaccommodating. It's as if they don't care to make the stay enjoyable.

All the stuff was amazing. Britney on front desk, Jamil supervisor in one of the restaurants and Robert help us to take our stuff to the room. Almost every one of the servers in all restaurants was so great

It wasn't the room that we paid for they put us in a wrong room but they make it up for us

amazing property and vibe!!

check in was confusing

The beach

It took almost an hour to be served at restaurants after ordering food. We had to ask for clean towels and wash cloths daily after the room had been cleaned. Paid for ocean view, was placed in the wrong with blocked view. I chose to upgrade to preferred and due to poor service I decided to cancel. I was supposed to receive a refund of almost 1000.00 after deciding upgrading was not worth it. Three weeks later refund still not processed.

Staff were very friendly and always went over above to accommodate needs. Resort was beautiful and very well kept. Location was perfect as it was close to activities and local restaurants. Hotel always very helpful providing transport to each Complimentary champagne breakfast was added which was a lovely touch

Although there were 5 restaurants to chose between, menus were very limited in each so same meal was eaten each time we visited

the property was aesthetically pleasing but that’s about it.

The pool literally closed by 5pm abs the bars didn’t open until almost 11 abs close before midnight. they should’ve advertised that this resort was for people that don’t like noise, parties, activities, or basically anything fun lol. Even Wild Orchid was quiet and boring. Their water sports were cool though. The Italian restaurant and Buffet breakfast were good but the other food was VERY disappointing. All around we were bored and too sober.