The hotel was absolutely insane, we were blown away from the moment we got there. The views were out of this world and the spa was beautiful ! Staff 10\10

Nothing

Location amazing Breakfast very limited

If the restaurants extend their opening hours

excellent location, comfortable room with a great view , clean

monotonous menu, families with kids in part of the resort designated for adult guests, long wait for ordered food, not warned of techno festival with music played after midnight in vicinity of the hotel . I am a regular visitor- the service level has decreased vs. 3-4 years ago

This is probably the most beautiful place in Switzerland we’ve been to. Very nice rooms with amazing views (even the mountain view), excellent breakfast, very kind personnel always helpful, many options for eating, all very good (especially the Titschli), lovely bar lounge with a wonderful pianoman singing in the evenings (thank you G D Angelo for the enchanting after dinner music), fabulous spa and very good kids spa too (enjoyable by parents as well), not to mention the incredible scenery surrounding the place, and really good ski school. Just an amazing place thank you all!

What’s not to like, it’s all fabulous!

Beautiful views and location. Food at the restaurants were very good. Staff was friendly and helpful.

The rooms were really warm and the beds were very firm. Could open a small window to let cooler air in but rooms stayed on the warmer side.

Perfect dog friendly hotel, great staff, great breakfast.

Everything was great.

Love everything here. The facilities are just awesome here.. we got everything's we need here..

Breakfast is bored. Limited choices...everyday the same :(

great location in the ski resort, good spa and very nice rooms. the spa can be used the full day of your checkout day

the service in the restaurant was a bit messy, too many people involved.

great food, beautiful room, amazing kids club, spa

quite expensive, we had only partly lake view, the Benedict eggs weren’t perfect :)

Exceptional scenery view from the room and the quality of the hotel

The parking area is a little bit far from the hotel but it is understandable since it is a car-free zone

I would give it five stars. The hotel, the spa, the dinner was excellent

The location is great - Frutt is beautiful, the rooms - are spacious, modern, clean, and feature a nice interior design & the SPA - is a solid offering with few constraints (pros and cons - see below).

The overall service quality was not up to the task - many small mishaps added up (conflicting communication about when our room was available, reservation in the wrong restaurant, serving wrong orders, cleaning up before you are done eating). I know hospitality is hard, but there was generally a type of "mechanical/robotic" quality to the interactions. Food (quality and price of the offering were mediocre at best - below expectations). Minor things: They only have Feldschlösschen Lager & Schneider Weisse (nowadays, as an upmarket hotel, I think you should have a more diverse selection), and people seem to be allowed to take their smartphones in the nude area of the SPA (in my opinion a no-go?).