excellent service and location

good price and location

breakfast could be better

Huge bed, high ceilings and antique furniture. What this hotel lacks on technology of a modern 5 star, it certainly excels in style.

As everything is old here, so is the bathroom.

Loved the staff, front desk superior service. House keepers very professional and helpful.

Reserved the suite, however its located in the front of the hotel. The traffic, train, late night motorcycles was very loud and disturbing. It was as if they were in the Suite plus really COLD temp.(didn't sleep, stayed awake)the first night in that suite and requested a change of room the following day. That was not an issue, I downgraded to a standard room. My dissapointed is I should have been reimbursed for the Suite charge, and charge for the downgrade which was considerable less. I asked, that was not afforded me, instead I was credited for laundry and a dinner charge $45.50. Very disappointed. Other than this everything else ok.

Very well located, spacious rooms

The breakfast was very poor. A little expensive for what it offers.

location

furniture, bed, bathroom dated

-Great location -Great employees -Great value

No elevator but not a big deal as it is important to exercise.

Great location, nice ambience, friendly staff.

Really nothing. Maybe better towels, wifi needed a boost on last day, after a large group checked in.

Beautiful family owned and run hotel in a perfect location. Breakfast was great. They also have a restaurant on site (Arlene, the daughter, is an accomplished chef) and we had a terrific meal on our last night in Cuenca. We were there for 7 nights and it was like staying with family. Joshua took such great care of us. We will definitely stay there again.

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Wow! This hotel was so cool! We only stayed here one night, which I regret, because I wish we would have stayed here all the nights we were in Cuenca! I couldn’t stop saying “wow!”. Beautifully restored historic house made in to a hotel. Our room was so gorgeous with large glass doors that could open overlooking the street. We stayed on the top floor in a suite. Very clean and comfortable. The hotel staff were extremely kind. They let us drop our bags off at 7:30AM while we explored the city. They also made breakfast bags for us when we had to leave early on a tour before breakfast hours. If you are in Cuenca, you have to stay here! Book the suite, you won’t regret it!

Spotlessly clean, family owned and run. The chef is a family member and the food was some of the best I’ve had in Ecuador.

The facility is an old remodeled building with an interesting style and some stylish antique furniture. The staff was very friendly. I had a huge room with windows to the main street that was fantastic.

I had a huge room but it got cold in the evenings and night and there was not heating system and I was not prepared for it so I did get cold. The internet was slow. It was a painful process to share my pictures and I could not download the short videos I took during the day. The breakfast was okay, nothing fancy but I got one croissant and each additional croissant had an extra cost :-(

Friendly and helpful staff, very clean, great location, and beautiful hotel.

Historic flair, high sealing rooms, clean, friendly staff, super location

Breakfast could habe been better with more variety

Beautiful, historic hotel! Excellent location!

The staff was awesome, location near cathedral made everything walkable and easy. Would stay again!!

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Clean hotel, fantastic staff, fantastic location, very beautiful hotel (has a bit of the old French feel that permeates the city)

Cracked walls in the bathroom, temperamental shower. In all honesty probably more of a 3-4 star hotel than a 5 star one.

One of the most beautiful places I ever stayed. Wonderful old building, nicely conserved with original furniture and decorations. You feel like a king in his palace. Plus the owners and staff were really amazing and caring. The hotel is easily worth a trip to Cuenca by itself. Don't miss it!

Everything was more than perfect