it was in a good area

the dirtiness, we reserved for a room with a bedroo and kitchen but got a tiny room. had to pay for showers and spa. staff member was being smart to us.

The beds and bedding were great. The kids and I had a good sleep and were very comfortable. The kids enjoyed the playground, pool and spa. The rooms facilities were good eg toaster, kettle and microwave and clean and worked very well. The room was hygienic and clean also. The staff upgraded us to a family friend unit

The installed heaters did not work. Fortunately there was and oil heater for kids room but I heating in main room. The TV I was very difficult to control and the reception was bad. The remote and manual controls for the TV were broken. There was no soap to wash our hands in the toilet. I think the spa and pool needed to be cleaner and possibly chlorinated and cleaned thoroughly.

It suited the needs of our large group which was a football team. I found my room comfortable and it provided all the amenities that I required for my stay.

I found the big kitchen that we had use of was not well stocked with cooking facilities, and it could have been cleaner. We had use of the dining room off the kitchen and it would have been good to have bigger tables for our big group.

Reception staff was nice. Ok for overnight stays.

Laundry machines use $2 coins, reception doesn't have the facilities for you to draw out coins using a bank card, only can change notes to coins. Place could do with some basic painting and tidying up. I have been here numerous times in past years, was shocked at the state, our cabin was on a slant. Wifi wasn't free.

the location was in a good area as it was close to amenities. an walking distance. The staff and residents were nice and respectful. Pool area was nice but a bit smaller than expected, ended up hitting my back on the ground when i jumped but otherwise ok.

bedding could've been better, look used and old. Carpet could do with a good clean as it was rather dirty when we walked in. Failed to mention the $100 bond on the website and no free wifi.

Spa an pool

Spacious room

My email and their responses: Hi there  We were highly disappointed with our stay it was the filthiest place we have ever stayed at especially for that price.The room was nice and big with plenty of space il give you that at least. We walked into the room and it smelt very damp and like curry as well. The microwave smelt disgusting we refused to use it. There was poo on the toilet brush. There was old soap in the shower with hair on it. There were 2 cockroaches in the room as well. One in the kitchen which I caught and disposed of and the other dead in the bedroom. Very disappointed and if it wasnt for the weather and our 1 year old twins we would have stayed elsewhere.  We would like some kind of resolution offered before we post this publicly. THEIR RESPONSE: Hi Bernard, We are sorry for the Inconvenience caused during the stay. We will check with House keeping and definitely take action on this. If you had brought this matter while during the stay we could have sorted earlier. We are happy to give 10% discount on your next booking with us. Thank you for your patience. Kind regards Divya Reception Officer MY RESPONSE My husband bought it up with reception when we checked out but no response hence we are formally complaining. Your response is offensive, you expect us to bring cockroaches to you at midnight in pouring rain? I gave you an opportunity to rectify. We definitely will not be returning.

Staff

Bed was terrible , room had no smoke alarm , 2 hot.