Tolles Frühstück. Guter Ausgangspunkt in die verschiedenen Täler 🤩

Everything was great: the room, the staff, the breakfast. We were very happy with the service we got.

The building is kind of badly sound-proofed so we recommend using earplugs to sleep well.

Christian at the front desk was so kind, resourceful, and conversational. Breakfast was great. The fact that my bed was made when I arrived! So nice to not have to do that.

Very loud kids made the stay unpleasant.

We stayed at the Youth Hostel for 2 nights with a group of 14 students aged 21 and up, plus supervisors and profs as part of a 3 week trip through Europe. Besides the location - which is close to the city center - there is unfortunately not much good that I can say about our stay. A few neutral points before I get to the challenges we experienced: Rooms are small, have a bit of a hospital feel to them, but beds are comfortable. The rooms are not sound insulated. Bring earplugs! Single room bathrooms are tiny like in an RV but everything works. Breakfast buffet is good, small but ok selection. Coffee is good too and comes from 2 machines where at times a lineup can form.

What could have been an ok stay was turned into a disappointment by the staff at the reception, who were rude, arrogant, and unprofessional. On arrival at around 6:30pm they figured that they had forgotten to organize the dinner which we had booked for 7pm. With a large group (18 people) on a budget, obviously that is a problem. Until today I haven't heard a word of apology for their screw-up. Second they told us that we could not have breakfast before 08:30am because there would be too many other people having breakfast before. With excursions planned for the day and guest speakers lined up, that caused all kinds of headaches for us. The staff did not help, or try to accommodate our needs. This is something we should've been told in advance! After 2 weeks of travelling we had specifically booked an accommodation with laundry in Locarno. But there is no coin laundry as one might expect from the description on the website. You can get a large net, fill it with your laundry and - in theory - get it washed and dried for CHF15. However, the staff told us that they have too much of their own laundry to wash, as a big group had just left, so they would not be able to wash our loads. They decided to inform us about this after they held on to the bag for half a day, with the result that it was basically impossible for us to get things washed elsewhere. Total gongshow.

Very friendly staff and fantastic breakfast.

The beds are a bit squeaky and you can hear neighbors snoring (bring ear plugs!)

location and building conditions and facilities

It Was Excellent, Staff was friendly and helpful, I enjoyed there

Notthing

Clean, good location and friendly staff

nothing