It was charming and right at historic center of the beautiful Tepoztlán

The room was too small and no AC but a noisy fan

The property is literally around the corner from the Zócalo. I loved every single thing about the location. Our room did NOT have AC and it was a bit warm but thankfully it rained that evening so we got to sleep with the window open and get some fresh air. Staff was VERY friendly and helpful. The property definitely has a colonial feeling to it and its beautiful.

There was no AC but they did have a fan we were able to use so it helped a bit!

The location and value for money were fantastic. The room was basic but comfortable and very clean.

There was almost no water-pressure in the shower. It was like walking under a dripping sink.

Great stay, really good value for money. the location was amazing, so central to Puebla.

no air con and the fan was quite loud to leave on

Location, pleasing style of deco and structure, comfortable beds, clean inside and out.

No AC or cool air flow system to keep room cool during the night; had a fan, but wasn’t enough, plus added noise. cold shower of 10 minutes before warm water kicked in. Had a very pleasant conversation with lobby receptionist during a phone call before the line was disconnected; then, later tried to connect again, and it was a different receptionist not too polite regarding transportation manners to the hotel.

The hotel was a central location to all the activities shopping and food locations

The location was great!

When I checked-in I had dirty towels and a broken fan. They also waste A LOT of water for you to take a shower you have to run the water for about 15 minutes or more to get warm water.

Location

Lack of hot water; Slow WiFi (3 Mbps)

The room view is incredible

The room is too hot since it receives the sunlight all day long

Did not eat in.

I love that you are generous with water. A small refrigerator would be awesome after a long day in the heat.

No air conditioner in the rooms Not enough pressure in the shower or the bathroom faucet

Air conditioning would be nice

Price

No wifi not as clean as you would imagine

It was great location

The only things missing were a little fridge and pot for tea.

location and room

Nice cheap room at the centre of the city.

Mariachi band waking us up at 7-8 am on a sunday. Random ledges and steps you can fall on, such as a 15cm step into the bathroom. Some other minor things: Bed was way too soft for a comfortable sleep. Some ventilation/water pump machine running outside constantly. Hot water taking for ever to arrive at the shower + it's difficult to have the shower at a reasonable temperature. It either burns you or it's cold. Light switch for the bathroom is no where near the bathroom - took us forever to find it.

Great location Friendly staff Computers available if required

Poor shower stream Little light

great location, great shower and hot water, good food however a hamburger should never have a hot dog in it. but excellent food quality and served hot. they had sports on their tv

no late checkout, one hour was out of the question even though i spent 3 days there

great shower, location is central and a ton of things to do

when large tours come in, when they leave in morning staff has to make sure they don’t disturb everyone else. yelling and screaming and singing 630am is brutal

This is an older hotel extremely well placed at one corner of the Zocalo. The staff are friendly and helpful. However it can be noisy at night if they have to clean up after an event in the plaza. There are numerous good restaurants nearby.

We had reserved two deluxe rooms which were shown on the website as having twin beds but turned out to have one queen sized bed each. The price quoted for the two rooms at the time of booking was approximately 8,500 pesos, but we had to pay 10,500 at check in. Our other main problem was with the bathroom. The plumbing reflected the age of the building. The toilet did not flush well and the tank didn't fill properly. Both of these problems were eventually fixed by the maintenance crew who arrived promptly after we called reception. We had no hot water on one morning, apparently because one of two re-circulation pumps had broken, and certainly there was hot water the following morning.