Location was great. Quaint outdoor seating area. Clean and tidy. Staff were really pleasant and friendly.

Middle of winter and the Hotel didn’t have a single heater despite asking reception. No central heating. Room was freezing cold during the night (32 Fahrenheit). Found out during close to checkout that they only accept cash payment despite booking requesting my card details and no mention of this at all. The only atm machine in town didn’t accept my travel card.

Located in the town, walking distance to everything. Looks great. Decent heating. Comfortable bed. Good of street parking. Very friendly and helpful manager. Very clean.

Breakfast is quite poor and the lady serving breakfast got quite annoyed by people ordering breakfast. 2 of the rooms had poor hot water throughout. Can only pay in cash and it is quite expensive.

the breakfast was a joke

Pleasant courtyard, only had nice breakfast once due to early start of tours.

Wifi didn't want to connect. Unnecessary cleaning of room and changing linen every day.

location.

There’s no indication in the reservation, confirmation or even a private message that Puritama DOES NOT ACCEPT CREDIT CARDS. It was a complete disappointment, not to mention the inconvenience to have to find a cash teller, pay the ridiculous charges to obtain it, and walk around with a large amount of cash(I stayed 4 nuestro. The front desk was wonderful and accommodating and it’s not their fault. But Booking and Puritama owners are responsible for such a ridiculous practice and should indicate that they don’t accept credit cards for payment. Breakfast was not worth it. Instant coffee, old bread with cheese , and one scrambled egg. Remarkable and dedicated staff made it taste better. Thank you!

Good location and very clean.

Breakfast not available early or for takeaway for trips (as a result did not get breakfast any morning of stay but paid for it). On the spot request for full payment on day two in USD was frustrating, had to drop plans to action. This seemed to occur after we advised we had already booked tours separately. Very noisy two nights due to travellers bringing people back, challenging to report this and multiple reports to one lone staff member on duty took a long time to action. Management took swift action next day, which was appreciated. Hotel prices.

Friendly staff.

Nothing.

A great place to stay in the center of San Pedro. Closed parking. Organization of tours. Nice room, I liked everything!

Nice location, Greater staff

it deserves a Brighter light inside The Room and a glass Box at The Shower. besides that, everything was great !

only the location

nothing works! wifi, shower and the room isolation (during the day it is extremely hot and during the night is really cold)

Staff were really helpful. The location was ideal, very central

The place could do with a makeover, it's all a bit tired

Very cute & cozy. Great location. Nice staff.

The one volunteer there

We are extremely unhappy with the service provided by Puritama. We booked 2 double rooms for 4 people. In one of them, there was a whole in the bathroom “window”, so the bathroom was always cold. There were no heaters in the rooms and the hostel did not provide heaters after being asked for one. The owner of the hostel told us “well, it’s cold here.” They do not accept payments through card. Even if in Booking they say they do. We asked 3 times for an invoice. They promised they would send one but they never did. Two of the people that were part of our reservation “upgraded” to a better room so that the room would be warmer. It wasn’t. There was an extremely weak heater, so the room was still cold. When these 2 people upgraded to a better room, they were showed different rooms to choose. Most of the rooms in the hostel were empty. A lot of them had a heater inside that was not in use. Besides that, we were not provided with a heater. Most of the electric plugs didn’t work. We were promised a breakfast. Due to an early tour they said they would prepare it to take with us. They gave us 4 yoghurts (no spoons) and 4 cereal bars. The 2nd day, they gave us 2 cereal bars – we were 4 people. The 3rd day they said that they don’t do early breakfasts. The day we arrived there there was no hot water. We showered with cold water with freezing temperatures outside. We complained to several staff members: first to the volunteer, then to the administrator and finally to the owner. The owner was very passive-aggresive and claimed we didn’t inform anyone, which wasn’t true. She also talked non-stop for several minutes about the way they handle things internally and that because “she wasn’t there” she could not fix things soon enough. She kept interrupting us while speaking. It was a very unpleasant experience. She called the administrator in front of us to ask her if we had complained before –we did– and the administrator said no. The worst experience in any accommodation.

Very kind staff, and great position (close to the center od San Pedro but not in a noisy place)

The room was different from the one we saw on Booking.

Superb location on the Main Street in San Pedro but just far enough down to still be quiet at night. Great showers, warm beds and a nice simple breakfast. Very friendly dogs belonging to the staff. Staff were excellent

N/A

good location at the end of the main street. nice inside patio to relax during the day. they clean rooms daily. the owners / family are nice and attentive and we like the big gentle dogs running around.. the give hot drinking water whenever we asked. the owners do a great job of maintaining the hostal even if it is a bit dated.

the room we were given when we arrived were at the front of the hotel which seems to be an extension / additional rooms. the walls were thin, had direct sunlight and street noise. after much discussion as we did not want to pay more and simply wanted the room that was shown on booking .com they agreed to change our room on our 2nd night. the water in the shower gets too hot and the room is cold at night.

close to everything.

the facilities on the toilet were basic, no hair dryer, no shampoo. tiny room and thin walls. at night the temperature goes down and you can feel it inside the room. no extra linen.

Very good location on the edge of the main strip. They worked really hard to have breakfast out and available every morning. We scheduled 3 of our 4 tours through them as well and they were very good tours that came in more affordably than our first tour company.

Sandra was very accommodating. she was very attentive and provided excellent service including a special drink for those suffering from altitude sickness

didn’t have card payment facilities

Great location, right on the main street. They have a tour agency as well that helped us set up all our tours during our stay.

We were happy with the rooms and service. Would definitely recommend this place. Breakfast was simple, but good. Common spaces were comfortable. Free parking!

They requested payment through a Chilean bank transfer (no credit cards). Foreigners without a local account be sure to bring cash to pay for the room!

The room was great, there was wifi everywhere, there was a really nice courtyard where you could hangout or take in the sun (there were canopies for shade), the bathroom was a nice size and en suite to the room. The hostal itself is at the end of caracoles (the main st in san pedro) and is so so accessible to everything in town, great spot for coming and going to activities and tours

The shared kitchen didnt have any pots or pans and there was no way of marking your food if you brought it. The host's english was mediocre at best and made me feel like an idiot when I lost my PDI form as I didnt know I needed it for onward travel (it wasnt an issue in the end - show your passport at the airport on your way out and that was enough) I was also under the impression I could pay by card when I arrived but this wasn't the case and I had the additional charge of withdrawing cash from an atm

Simple, quiet, great location, nice staff! Perfect stay