Nothing.

We found a toenail on the poolside benches, there was a bandaid, in the hot springs, the staff was extremely rude and did not accommodate change in reservation, food was horrible and very crapy, bathroom was very dirty and disgusting, there were ants everywhere, I even woke up to y neighbor vomiting.

The breakfast was really super good, they had a variety of food and it was buffet, the staff was friendly and helpful.

The thermal springs were not exactly what I was expecting for a hotel with "Thermal Springs" I think you can find better ones for a cheaper price somewhere else in San Carlos.

Everything!!! Hotel was amazing! Staff was super friendly! The breakfast was delicious the thermals were delicious! And let's not forget the view to the volcano!

Nothing. Everything was AMAZING!

Breakfast super

I liked the room, and the surrounding gardens. I particularly liked the 'chill out' room for reading. Breakfast was pleasant.

There were a few vegan choices for breakfast, but overall the range of choices over a few days became a bit repetitious. That's not to say the staff were anything other than friendly, or that the food hadn't been prepared in to any other standard than high.

The grounds at the property were beautifully maintained and wonderfully landscaped. The pool was nice but we didn't try the thermal pools. We did book a guided hike to the Mistico hanging bridges through the hotel and I was pleasantly surprised at the quality of the tour. Our room was very comfortable and was right along a small creek where we were serenaded nightly by frogs. It was very quiet and secluded feeling, even though it was a large resort. The hotel was in a good central location, with easy access to the town of La Fortuna by cab.

The food was just "ok". We generally tried to eat dinner elsewhere because we didn't like the only dinner we had at the hotel and it was very expensive for such a bland meal. And the servers at the restaurant were not always friendly or helpful.. The breakfast buffet would have benefited from more selections. The fruit and the made-to-order omelets were the only things I found worth eating.

The staff were exceptional. Everyone was very kind and went out of their way to help us with our Spanish that we’ve been practicing! The breakfast was the best we had on our entire trip. Hot springs were so great that we didn’t even visit any others.

The property was great. The room was slightly outdated but the AC and shower worked great and that’s what it most important to me.

Food was great; staff super friendly; room good size with everything necessary; several pools thermal and non; location great for visiting all the local attractions

Wi-Fi didn’t work in room; some of the thermal pools outdated/not working correctly

Thermal pool Garden Calm

Rooms updated

My first room was close to the road, a lot of noise. Manrique was very helpful in finding another room. Then I decided to stay an extra night and was upgraded to a room with a private thermal pool which was excellent.

Road noise.

hot springs. vegetarian food options at sura

service was not friendly at the restaurant with the exception of Luiz, especially at breakfast where it was very difficult to get any coffee or tea from the servers.

second time in this place and we loved it! first time was 8yrs ago and it’s just got better!

loved it all

great place, nice pools and pool bar, excellent breakfast, very friendly staff

Very welcoming and gracious staff.... beautiful gardens for walking, volcano in the distance.. very comfortable room, awesome shower pressure, quality mattress for great night's sleep and relaxing patio with forest view and river flowing below. Variety of thermal pools and temps., not crowded. Being from Europe I Ioved the sauna, an unexpected bonus. Breakfast had a variety of options to fulfill any palate.

Amazing buffet breakfast. Incredible walk in pools and swim up bar. Great nature spaces to enjoy with birds. Really exceeded our expectations.

Room was big enough for 3 people but could have been a bit bigger or bigger beds if sharing with a partner (they were doubles)

Breakfast was excellent with lots of choices. Hot springs and pool were great. Room was nice and clean.

We really enjoyed our short stay. No complaints.

everything about our stay here was exceptional. From the kind staff, fantastic food and drinks, and beautiful room with a private hot spring. Definitely upgrade your room to the king suite with a private pool if you’re staying as a couple! Breakfast was phenomenal, and all of the staff here were generous and kind. Can’t wait to plan a trip back!

Nothing! everything was great