Everything was amazing to say the least. Rooms were spacious and clean (we even got a free upgrade as the concierge noticed we were a family of 3, so he offered us a room with 2 double beds! I can't recall his name - but he sure deserves a raise.). Great view of the Eiffel Tower from the room too! No foul smell in the room/ toilet, great amenities and the bathrobe/ slippers/ bedding etc. were of superb quality. Also conveniently located along the Cotai Strip - very accessible to the ferry terminals (by shuttle bus), and the connecting bridge to Venetian is just downstairs! Don't miss the Chinese restaurant by the casino downstairs - the peking duck and noodles were great! It was my parents' first time visiting the Cotai Strip and they really enjoyed themselves.

It says free shuttle provided, but there was insufficient sign postings/ directions at the ferry terminal when we arrived. Didn't know that we could take the shuttle to Sheraton (just about 3min walk away from Conrad). Only found out through the terribly unfriendly staff/ driver at the ferry terminal, who chided us when we attempted to clarify. He even snapped at us and told us to g00gle for ourselves to see that both hotels were affiliated. Totally uncalled for. Thankfully, the service and experience by the Conrad staff subsequently more than made up for this bad start!

Service was excellent as always.

None.

帥哥櫃檯人員很有耐心，講解我問的問題，尤其是主動提醒我們早餐、哈利波特展有打折；房務人員很貼心，記得我們很需要喝水，每天補充的礦泉水很夠，一個房間可以準備8瓶，真的很貼心。 每晚都來開床服務，真的被寵壞了。

電話故障，嚇到我們了！但還好，隔天反應立即處理好。

酒店位置和基础设施都很好，员工细致态度友好，有问必答，特别感谢JJ, Steve的耐心沟通和帮助～ 酒店还给安排了回程去口岸的车（由于我们航班延误，临时调整了用车时间，工作人员始终耐心协调，非常赞）

由于房间无法开窗通风，会有一些潮湿感（向前台反馈后，酒店立刻给房间配备了空气净化器，问题可以快速得到解决）

Quality of the room and services are exceptional. Attention to detail from the guest services crew is spectacular. We checked-in to Conrad Macao a day after my birthday and yet a keen eyed guest services team managed to catch it and sent a beautiful cake and well wishes the very next day. UNBELIEVABLE!! The best birthday week ever!

i would have loved to spend more time there.

景靚，乾淨整齊，staff nice 👍

Overall is good

床品非常舒服 房间很安静

玻璃窗不够干净

It was situated just above the mall. It's very convenient to get anything you need.

They wouldn't give me an extra laundry bag for free. First time I experienced this

The check-in was very smooth. In-room dining was quite decent. The room upgrade was a nice touch! There were a few clealiness hiccups, but Ada tried her best to fix them~~I really appreciate that!

To be honest, what I don't like about most hotels in Macau is the same with Conrad. They don't have their own restaurants, so we share Churchills with the public and guest from Conrad and Londoner, which means, I stay in this building holds no value you still need to line up with everyone else for any meals. This needs fixing. Also most of the dining places, even with advanced booking, you can't get a chance to enjoy tea-time - shame!

Very good location

The location is wonderful with interconnecting channels to major shopping centers, so you do not have to walk outside. The breakfast is great with various types of food for selection. The casino inside is pretty good.

Still, the pillows are not quite comfortable, too low only using one an too high using two.

The room is super clean, spacious, very luxury design and everything is just well prepared. The staffs are very professional and polite.

I got a high floor room, the view is beautiful and the location is good. Staffs are nice and professional.

The reception area is bit hard to find which took me longer time to the right place.

Although the hotel was more than 10 years old, it is very well maintained. We were welcome by a very heart-warming and patient front desk staff. We booked a standard suite but the hotel upgraded us to a King suite with excellent internal decor. Housekeeping staff were also very diligent in making our room and attentive to our requests.

None

Great location. Close to the Cotai Ferry with complimentary shuttle service. Love the room, view and detail orientated service. From guest relations manager to housekeeping staff. Super good. Very friendly and responsive. Highly recommended.

The breakfast however is the the worst experience I've ever encountered at a supposedly luxury hotel. Both days we have to wait in a long queue (1st day >50 mins) in the lobby. The interesting part is that there were many empty tables but no hands to clean up. The double manual verification process by restaurant staff at the entrance has further slowed down the speed.

The tower view is good.

I stay at room 2615 on 29-30 july, 2023 : Front desk cannot find my resevration at first and need almost 5 min. to find my booking. The "plastic duck" in bathroom is dirty ! If you want to encourage guest bathing, you should provide bathing salt ... not such guly and dirty yellowish duck. No plug beside both bed side! No USB inside the whole room. I saw a death big cockroach body on the lift lobby on 4th floor, i told this to their staff but the death still here after i have swim for 2 hours. Staff enter the lift and don't close the door, i need to press the "close" for him. The handle of hair drier aged, the plastic is melting and feel sticky !!! Cannot see youtube on the TV set.

Nice room with extra bed and the Conrad Bear

The shower head completely curbed the water, and there was no one answering the service call during the second day of our staying.

Staff amazing - and standard of english excellent Beds really comfy - and towels/robes etc very luxurious Upgraded to a suite overlooking Big Ben which was amazing Churchills breakfast was really good - however - need to queue! Er.... 5 star hotel - shouldn't have to queue for brekkie

There was NO BAR - nowhere to have a nice drink with a view - given the hotel is 30 stories - a rooftop bar would have been amazing. Such a shame - not everyone comes to gamble. Queuing for breakfast - like a package tour! Ridiculous.

Very good stay.

Its a China thing but the guest is not trusted to pay their bill. I have found across China that you have to pay as you go re ordering room service or having your mini bar filled. On other occasions I have had to put a deposit and am told to top up when approaching the total. At the Conrad or in Macau I gather, you order from room service and directly pay on the spot. I really don't like that system and prefer not paying anything at the time but paying all in one. I do not object to paying in advance. It indicates a mistrust of the client. It is not the fault of one hotel. It is very much a China thing. If you cant afford a room deposit you shouldn't be at the particular Hotel. Without disclosing the sum, The Dorchester in London used to require a crippling deposit but you wouldn't be staying there without affording it.

location is convenient to most places within the new Macao on foot. plenty of food options nearby but pricey. close to the ferry terminal which is a 10-min or less taxi ride. and, plenty of luxury shopping within the property, across and everywhere!

I HATED THE PILLOWS. Too soft and i woke up with neck and shoulder aches every morning.

Everything. The little teddies for my daughter and the complimentary welcome dessert is fantastic.

Nothing

Being part of the Cotai Strip in Macau, the Conrad must be one of the better Hotels within the Sands Properties. All the Staff are well trained, polite and professional. The Room is outstanding and the Housekeeping Staff must be rated as top notch, taking care of everything with little extra touches.

The only small issue we had, was finding the Lift Lobbies from the Reception Lobby area. and if being picky, the Shower head not staying in place and water pressure not quite up to the rest of the hotels standard!

Lovely hotel. We didn’t realise when booking that the Conrad is located inside The Londoner which was a lovely surprise. Brilliantly located on the Cotai Strip, with stunning views.

There was nothing not to like !

Room dining is very very poor

There are a lot of areas for improvement!