Friendly staff

Air conditioning too cold

The cat they have! The restaurant is great The location is perfect

The King Suite had a bathtub in the room! Very nice room layout with great views of the Manta Port. Comfortable bed and very hot water in a very nice shower. The restaurant exceeded expectations with great food and unique cocktails... worth going to dinner there even if you don't stay.

The balcony wasn't as private as some options in Manta, but I think this is only true on the top floor of rooms. Sight distance to a neighboring room, and connected to a room behind (but blocked by a plant). Location is also fairly urban... expect normal traffic noise as opposed to the sound of the ocean.

The manager and staff went out of the to help with my unexpected special needs.

breakfast was excellent.

small room with small bathroom

second time i have stayed and loved both times. I love the Cat.

everything was great

Beautiful modern room with great amenities. Amazing balcony overlooking everything. Staff were absolutely amazing, especially Juan Jose who made sure we were taken care of at every step. Great food from the Restaurant.

Location

Unfortunately you only have one chance to leave your two cents here and then the hotel responds whichever way they please to discredit your thoughts. For what it is worth, out of the over 80 countries I have traveled to, this hotel had the absolute worst customer service I have experienced. I advise not to book during COVID times, especially not as an international traveler, because if anything happens due to the pandemic, you are S.O.L. The staff will promise to phone you and never return your calls, not answer your emails. The management will nickel and dime you and you will never see a cent of your money, nor will they move your stay dates. International travelers, stay at a big, well-known, hotel chain and save yourself a headache (and your money). FYI: I had to report this hotel to the Ministry of Tourism.