Amenities of the hotel.

Facilities are too old and dated.

We were 3 families and we were all accommodated next door, so the children enjoyed the convenience access.

Nothing

The appartement/hotel were situated perfectly. A side road of orchard road, with many malls in the vicinity.

They were building a new building in front of out appartement. We could not get another appartement because the hotel was fully booked, which was clearly not the case as the hotel was empty. This was very annoying. Anyhow they communicated the hotel was a building site after we booked the hotel. Furthermore I do not think the hotel/appartement are worth 5 stars. It is more a 3 star plus. The interior is old and needs an upgrade. The shower was broken and we could not get a late check out, even though other guest (all of them) were able to get a late check out.

The room is clean. There is a kitchen in the room, which is quite convenient for a family.

It is a little bit far from the nearest MRT station. You may need to spend 14 minutes to walk to the MRT station.

Everything

Nothing specific

Location and staff!! Staff were incredibly helpful!! Housekeeping was very diligent and very thorough. Loved Shangri-la and Singapore for the people and reliability!!

Facilities need to be updated. Needs modernisation.

We had a trip to Singapore in late April, to celebrate my husband's big birthday. It was so kind that Shangri-La Apartments did some decorations in the room and prepared a birthday cake for him. The size of the apartment/room is big enough for our little toddler to walk around and play inside. The location is pretty good, as it's quiet at night. Also, it's not far from shopping malls or subway station by walking. You can take the free shuttle from Shangri-La Apartments or Hotel. Our little one had lots of fun time in the swimming pool. Reception staff and house keepers are very friendly and helpful! We really appreciate their services and help, and will definitely stay there again next time.

None. Everything went well.

We loved the location

The receptionist/concierge could be better. Only one or two staff at the reception were nice, the rest were not really helpful when asked with questions.