- Variety of options / cuisines at breakfast - Staff upgraded our room due to delaying our check-in for 1 hour - Main swimming pool is big - Room is spacious with a great view - The greenery in the resort is beautiful, so many birds too

- Check-in was delayed for one hour, the staff said our room was not ready yet - The restaurants in the resort didn't have a variety of choices, and had menus only in English, no translation available to Arabic, which is the official language of the country. It was exhausting to translate every single item on the menu of each of the restaurants just to choose a restaurant to begin with - What shed a really negative light on our stay at the end is that, although the staff promised to park our car in the shade, they ended up leaving it in the sun for 3 days. We came in with a clear shiny car, and left with a dirty dusty one with bird poop all over it. The staff said they were not confident they could drive our small car into their narrow garage entrance, although we have asked them to do it ourselves at the beginning but they did not allow us for no reason. When we called the manager, he said there is nothing he can do about it, not even at least wipe the dust off the car. - Our room was non-smoking, but there was a smell of cigarettes in it - Prices are generally high, including prices for items in the minibar which are usually high, but not THAT high

super nice guys welcome on arrival

too far from center, small beach swimming area, not a lot to do late night (entertainment)

Location and rooms

Nothing really

From my initial booking until after our arrival it was disastrous. The suite we had paid for and also for an early check in was was not available. Finally we were given a suite with an 'industrial' view which we couldn't accapt. Fortunately the Room Manager came to our aid and found us a lovely room with a lovely view, but it was not a suite. He was so nice and helpful that we decided to accept his alternative and he worked out a different price which was repaid upon our departure. The room with balcony was very nice however. We paid for Club room and the lounge area was always very nice with snacks and drinks also breakfast. The staff overall were exceptionally nice. The pool cabanas were well worth the price.

Communication from the set go.

Wonderful looking resort. Nice beach area. Outstanding room. Staff, in particular Ian, could not have been more helpful.

Breakfast area generally not great and needs refurbishment- Terrace area in particular very ordinary- and food OK at best.

What I enjoyed most was the overall atmosphere of the resort; it was incredibly good. We had a fantastic trip, and I dare say it was the best resort I've ever visited. The staff were extremely friendly and always ready to assist whenever needed. Instead of going to the gym, I swam laps in the sea each morning, which was a new experience for me. The food there was also exceptionally delicious.

Actually, nothing at all. Anything I could point out would just be nitpicking, so for us, everything was perfect.

Прекрасный вид на море . Тишина и умиротворение. Еда. Понравилось то что рядом есть маркет .

Не работал телефон в номере(((

Everything. We have finally found our go to hotel in Dubai. We have stayed at Grand Hayatt, Atlantis and many more, but Sofitel beats them all. So serene, such great service, such pretty rooms. We are in awe♥️

Everything was great.