The stuff was very friendly and very knowledgeable.

They did not honor booking dot com extra $20 breakfast, they had their outrageous charges in local currency so we did not do breakfast at the hotel.

nice welcome, staff friendly, rooms very great for what I needed.

everything at breakfast was great, the only thing I can think of was the waiting time for coffee and tea to be served at the table, breakfast was self serve so why not have a coffee machine

The breakfast was good. Well balanced and nice fruits. However, the waiters took time to bring tea to the table. They can as well have tea in flasks and place them where people get other breakfast item.

as above

Location was great. The hotel was clean, and the staff was very helpful

Breakfast lacked variety

Improve on size of the rooms or lower the prices

The room are cozy, definitely kept the noise out. Their dinner options and breakfast options were great too

My shower was faulty. AC in room was old and noisy. In a room with new appliances that AC stood out. That one unhelpful staff at the Reception

location, modern n clean

Interior And Staff

Breakfast Not Worth The Money

The convenience of getting to the venue

The rooms AC are somewhat not proper functioning. It just cools a section of the room

This was my first time at Imperial since Sarova acquired the hotel and I'm in awe. First, the service was absolutely exceptional. Everyone from the hotel security, reception, housekeeping and even the waiter staff was incredibly hospital. The rooms were completely overhauled and that scary old carpet is gone. The rooms are fresh airy and clean, with fresh towels and robes, slippers and high-quality yet sustainable toiletries. Sincere thanks to Nelly and Mercy at the front desk, the GM as well as Biko who assured us of the Sarova standard and fully delivered.

Kitchen service was a bit slow.

Nice place to stay in

Clean

Great

Roaches in the room

Nice hotel with welcoming staff

Nothing

basic bfast.

ac not working in room 410. bathroom floods.