Excellent location

The air con in the rooms were leaking, raised this issue with reception but nothing was done. During the night one the air con our bedroom broke wide open, dust and such visible also proving that it’s been a while since maintenance was done on them.

everything was cleaned, apartment confortable and nice, kitchen well equipped

we booked an apartment for 5 people but there was only 2 double beds (not sure if it was rather a mistake from booking). One bedroom did not have a window

very spacious

the air conditioners were leaking and we were woken up by the light coming into our room

the self contained apartment had everything we needed and was very spacious and the beds were comfortable

we didn’t know we had to prebook the underground parking and had to park out on the street as the parking at the first level was full

Good location short walk to restaurants, always clean and comfortable

In a studio room- the expectation to clean up crockery used. There is no hygienic way to do this. There is no kitchen sink, only the bathroom vanity. This is an inappropriate location to clean items used for eating. These items need a thorough clean in a suitable location, that is not one where hands are washed after the toilet and people spit when brushing their teeth!!! Specially coming out of a pandemic. Not suitable expectation

Comfortable bed.

After hours check in was difficult. My flight was delayed and I arrived at the property an hour later than expected. Spent quite a while trying to call the after hours phone number. The email that was to be sent with after hours key instruction did not arrive (suggest this should be sent via booking.com message instead). Ended up being on the wrong side of the building, finally got hold of someone and then the swipe card didn't work in the lift. Turns out there's 2 lifts but not clear instruction as to which lift to take. Resulted in a very very late night.

Location was in walking distance to places to eat. Was right on the harbour. Very clean and comfortable.

Everything was great

The location was perfect and the room was huge, very happy with the hotel overall. Parking was easy and everything went smoothly. I left some earrings in the room and they rang me straight away to return them to me.

Just a basic hotel room. Lots of road noise as we faced the street. Not good that the booking.com confirmation quoted a 1.5% charge for booking/paying with a credit card ( how are you supposed to book WITHOUT a credit card?) when the business charged 2.5%! They do have to take credit card details on booking, that’s for sure, BUT they must: 1) charge the appropriate fee as advised to the client by booking.com. and, 2) give the client the option of paying by EFTPOS on arrival and obviating credit card fees. Lots of places do this - it is just a poor management decision to use the present methods. There were some issues regarding late check in. Directions not received as stated in previous emails, and even after a follow up phone call. Finally resolved satisfactorily, but should have happened without phone call follow-up. Maybe a new staff member not properly trained?

This facility will function a lot better when the convenience store is active. It will be welcomed by short-term clients, but long-term/permanents will have to support it too, or it will fail.

Lovely views over the river, loved the boat traffic. The balcony was spacious and we utilised it more than anything. More than comfortable facilities, bathrooms etc. Toiletries were lovely.

Guests should be aware there is no 24 hour contact. We called the after hours number for a matter that was NOT life threatening, and the call was returned at least 12 hours later. Guests should be made aware to phone OOO should an emergency arise.

The room was clean, and fit our family needs.

The aircon vent machine on the balcony was very loud and made lots of squeeky noises. Just needs some maintenance No foxtel which was unusual.

friendly staff. size of room

only a sheet on the bed. had to get thicker blanket from cupboard which smelt funny and made me sneeze. lift was also broken so had to take stairs to level 5. I know that can’t be helped though.

Great location, quiet, yet still within walking distance to city and many great places to eat on Palmer Street. Simple and clean, perfect for a quick business visit.

easy checkin and service

we arrived late and couldn’t get in 11 pm no where to go sleep on the streets crack heads every where what do we do except jump in a cab and head to another hotel that picks up the phone in desperation

don’t know couldn’t get in

Bed great, room just ok location was good

Getting a knock on the door at 10am telling us it was 10am time to check out