Beautiful interiors, helpful staff, comfy beds, delicious breakfast and great communal spaces for working.

The only -1 point is because the steam facilities were not working on the day that I visited

Excelente localização, à beira do rio Tâmisa, fácil acesso ao metro e a pontos turisticos de interesse. Hotel bacana, quartos e cama confortáveis, ótimo café da manhã, ótima comida do restaurante, vale a pena ficar neste hotel

Nada a mencionar

Have stayed before and it is a great location, check in was fine, check out a little less so as they wanted to charge £15 to every room for the staff which I thought was completely inappropriate, what am I paying for in the room rate? In addition, if you are a member, but don't book directly, they are funny about applying the member discounts on offer, again not helpful. I had given advance request for a view of the river but that was not accomodated in room 517.

L’emplacement, la vue

Le prix de départ ne correspondait pas à ce que nous avons dû payer au final! Pas de facture! Le café style italien payant au petit déjeuner! Mauvais contact électrique avec des interférences dans la chambre. Air conditionné assez bruyante!

Lovely welcome at reception. Well organised room with two double beds, many pillows and a v good bathroom. Very quiet at night.

Restaurant staff had a poor attitude that didn’t reflect everyone else’s.

The location

Having to ask for the missing towels

Location

All the service charges. Especially the 5% on the room. We didn’t pay this and the receptions wasn’t very friendly after that.

Good location, beautiful river view, fresh design, people watching on breakfast terrace.

- The room was very basic for the price, I feel like we were really just paying the the view - Its impossible to contact any living staff through internal phone. Only AI assistant available. That was very frustrating especially on the first night, we arrived quite late and wanted rubber mat for the shower because my mother is elderly and we thought it would be safer with anti slip mat. I had to go down to the lobby around 11pm to talk to someone because it wasn’t possible to reach anyone on the phone. The staff at the reception said they will send someone. After 20 minutes, nobody came, we gave up waiting. Found out later on that there was no such thing available. - The quality of the staff ranged from excellent to undertrained. Notable one was Amelie at the reception, I felt she was one of the most efficient and helpful on staff. Some other time I was a bit baffled at the service, eg. being ignored at the reception because the two staffers available were trying to serve 1 couple their check in drinks, breakfast staff being aggressive and rude about where we could sit when the room was 90% empty.