location bar receptionist was very helpful

the cleaning staff were young and rude banging on the door

Very central to the slopes. Beautiful and cozy. The guest lounge was very welcoming (books, couches, boardgames). The bar had a great selection of cocktails and beers. Staff very welcoming. Clean, cozy rooms.

Before you stay here, book a taxi or rideshare via the Mt Buller app. It looks close to the main square on the map, but it's not. It's up a steep hill with several flights of stairs and we were not aware of this. We were told that the rideshare service or walking were the only two feasible options to get to the hotel. Anybody who has been to the snow knows that carrying/wheeling suitcases through snow is... difficult at best, so you can completely disregard the second recommendation by hotel staff. Would have been good to get some clearer recommendations and instructions PRIOR to arriving at the square, but we're partly to blame for that too. Secondly, the bread that they offer at dinner is not complementary - the way this was presented made it seem like it was free. Note that despite its cost, it was absolutely delicious and if you are interested in bread, it was divine (just $14). These were our only two criticisms. The accommodation is beautiful, the staff were otherwise exceptionally friendly. Anton Grimus served us coffee and he and his dog are both wonderful. We would definitely stay here again and recommend others also stay here.

location

no view from room

Options/variety for breakfast were great. Being able to book discounted lift tickets at reception was really handy. Loved the private access to the spa/sauna. The restaurant food was great. The location was fantastic for access to lifts and the hotel ski storage and drying room made things a lot easier

The room was extremely warm when we checked in, even for winter, and it took a couple of days to cool down, but I think the room we stayed in was directly over the drying room so this probably had a lot to do with it.

Rooms were clean. Staff were very friendly and accommodating. Great location. Food was delicious!!

Staff were super friendly and helpful. Location is amazing. Breakfast was pretty good. Room was very clean. Will definitely go again someday.

Location was perfect for snowboarding/skiing, room was really warm, bed was comfy and staffs were great. Most of all, loved spa in the room👌🏼👌🏼👌🏼

Wi-Fi wasn't really working. We could hear the neighbours quite easily and we could hear the dryer going at night and morning. One housekeeper brought a coffee cup ans was drinking coffee while cleaning the room. Other times maybe ok but I thought it''s not safe for Covid settings.

the breakfast baskets were a great alternative to having everyone jammed in the dining room at the minute with covid being so prevalent in Vic. spa was also grouse in lou of the pool and sauna being shut. we were so happy to be upgraded to a bigger room, staff were lovely and the location was a 10/10 would definitely stay again!

maybe a few more kitchen appliances such as a toaster/microwave, they're helpful especially for longer stays at the snow when we arrived there were a couple of dirty dishes in the cupboard but other than that everything was pristine.