Excellent location, stunning views out over the lake - and a window that could be fully opened to let the air and view in

Location was excellent Views were extraordinary Couldn’t be happier

There was nothing we didn’t like

A lovely apartment, clean and well equipped in a central location. I did have to ask a question during our stay which was quickly responded to. I highly recommend this apartment

The apartment was large for the 4 of us with plenty of room. a fully functioning kitchen was helpful. The location was great in Varenna.

Breakfast not included

Check in was 4pm but the apartment was not clean. we had to wait until 6pm. No hot water, no hand towels and no tea towels.

The location is great. Love the little views from the bedrooms and especially the shared deck. Plenty of storage.

10 am check out time. Why not make the 10 x 10 ft viewing deck exceptional? Put an awning on the canopy and a few more chairs on the deck. The bedrooms are "dormer" style so you can't stand up on the outskirts of the bedroom due to the low ceiling.

cleanliness

They didn’t provide me the towels and pillow covers. As soon as I found that I suddenly informed their staff. They replied me but they couldn’t do anything, just asking me to call their local team. I don’t know why they can’t contact their local team by themselves. I couldn’t make a phone call because of no internet for calling (only data internet). I had to ask the staff of the other hotel to call for me in another day. That means I had to use my pyjamas in stead of the towels and brought my used clothes to cover the pillows at the first night. It was a nightmare for my family. The price we paid is not cheap. Unluckily me!!!!!!!

We liked the convenient location and the pretty views. Kitchen had adequate cutlery; minimal pans/accessories. However, virtually NONE of the appliances other than the fridge and the stove would function, which made even limited cooking difficult. No kitchen towels, dirty used kitchen scrub pad, gross. I liked that were 3 fans for hot upper sleeping level, as no AC in this unit. Liked that washer was on premises and worked (but no directions in English on machine or on premises)

There were no introductory materials on premises, such as indicating where to put trash, whether TV worked or not (not), local places to buy groceries, which is something we have come to expect at US AirBnB type stays. I contacted locally property management about the non-functional appliances (microwave, toaster, hot pot, iron, coffee maker) at least 4 times boy phone and email and NOTHING was ever done-despite that fact that I called then the day we checked in, assurances were given and we stayed an entire week. To call them management is a joke; apparently they think that only means arranging for cleaning, towels and virtually nothing else during our visit. There is no AC here, unfortunately as Varenna can be hot in summer months. Fans helped.