Good location!

I chose to leave the night I was here it was that bad and find somewhere else in the area. The place is grim as soon as you walk in. Incredibly overpriced for what it is. The place is very cold, dark, eeire silent and unwelcoming, there are much better places to stay for your money. Neil and Cally are rude and nasty indiviiduals, f you ask for help at any point and unwelcoming. No sign of life at all, the bar is locked (any paying guest should have access to this) and staff will email if you would like to book pizza, then completey ignore you when you enquire about ordering (I am glad I found a local pizza restaurant instead) the building is not maintained well, unclean and cobwebs. Staff obviously do not care for their guests and looking after the property. A few showers on the bottom floor are not good enough for all 3 floors of rooms. 1 single dirty toilet cubicle for an entire floor is not enough. Beds have no privacy. 1 charging point for a room of 8 people. I did not see one person or staff member whilst staying there and there was no information given at all on arrival when needed.

Nice area for walks & hikes, friendly staff and lovely terrace to have a drink :-)

Some feedback: unfortunately no bins or shelves in the rooms!

The place is very clean and by has parking. Very nice outdoor area. Showers get hot. Easy to stay here no fuss.

The front should be locked at night. Thin pillow. Not a lot of space to get changed after shower. No breakfast.

I use to stay there often but I did have a 6 years break. I love the location but it was so so dirty.

everything was very dirty, cold and sticky. very poor bedding and mattresses.

good location staff were friendly and helpful via messages it was quiet

the shared toilets etc were all very clean but the bedrooms had thick dust around the skirting board which was off putting it was v expensive for what it was

I didn’t like nothing

I didn’t like the hotel I was booking for 2 nights I stay only first night I didn’t sleep all night and I left I couldn’t stay more it’s the worst hotel it’s smell no clean nothing in room you have spiders to much dust

free parking outdoor seating kitchen use

bedroom window was either wide open or shut. catch broken. no communal comfy seating area. just a dining room. no individual lights for the beds.

The staff were fantastic and the accomodation was very welcoming. Perfectly placed to be a base for adventures in and around Betws y Coed. The breakfast was brilliant and the pizza was lovely. Wouldn't hesitate to stay here again on this type of trip.