Had an amazing stay. The staff were very efficient and the place was in great condition. We were really impressed with the amount of cutlery and cooking utensils available to allow us to cook meals for the entire family. The location is quiet and there's plenty of space for when we needed time away from the group to chill.

The internet was very patchy. This made it difficult to get online from most rooms. Also, the tvs are very old so I suggest bringing a chromecast and connecting to the tv in the upstairs living area. In case you need to keep kids entertained while you're drinking by the pool :)

Ayana name

Bed sheets not 4-5 star quality, Pillow not fresh ( smelly), bathroom lighting is lacking. staff is difficult to reach, most of time phone is not picked up. No reception in residence’s tower even no staff stand by at Residence main front office until we open the back office door then found some staff there.

The place is clean & the staff are very helpful. Ayu, our contact person responded to messages at all times. We stayed in one of the penthouses and we can order dine-in-room service from Ayana. It sometimes take awhile to reach hence allow enough time. Buggy is available to take us around Ayana compound within about 5 to 15 mins waiting time.

The road to the Residence is a little dark at night. More signage & lights will be helpful for drivers.

bed and bathroom good

Very late correspondence while in transit on check in procedure. No one to check in, only when i searched for garden staff let me in room in the middle of the night. No drinking water, and no key to exit and enter room - made for a very uncomfortable night after a long travel. Repeated messages demanding cash as no card facilities available were inappropriate, and then complaining when i did transfer full balance it would take too long to clear.

The place was clean and quiet. Buggy to travel around Ayana compound. The staff.

Beautiful place, clean and luxurious

The cleanliness and the service