The location

The facilities which they advertise where not there or not available. Overpromise on the kids facilities

Very spacious clean and excellent for kids with family.

Everything was perfect

The privacy and security. Strong recommended for families who has kids, it has water park which they can spend full day playing and eating 😀 the food quality and value is much better in Rawai than other area in Phuket ( my view ).

The swimming pool is open No security , family must take care about their kids especially if they are not good in swimming.

Clean and nice staff villa very organized and have everything inside it ( what you need for a vacation)

The breakfast was really very bad no option of food and my kids couldn’t eat anything even the food is very bad if you order from the restaurant

Pool to myself

Some times there was a bad smell outside.

The swimming pool is the only thing make this stay experience nice

The room is so dark, the facilities are so old, the kid park is so small. The hairdryer in the room had fire came out…. So many mosquitos and flies around..

The location

People were really nice, Villa was amazing, location was very good. Cleaners were very methodical, and came daily. The Kids club was a great added bonus to keep the kids busy, and the food in the cafe at Kids club was good too.

We had a security issue on one of our final nights, where a man hopped over the back fence (Villa C9) and was clearly looking to steal things - my wife scared him off when she opened the curtains. We reported it to the management, who jumped right on it, and got the police involved - so they did all they could, which was not a criticism of the staff at all....but the experience did make us feel a little uneasy that it happened in the first place, and our kids were pretty scared the following nights. Hopefully, they'll take note of our report, and replace the fence at the rear, leading to the garage roof where the person got in (the security camera was rotated to try and help) The whole complex is covered in security, with a guard on duty 24/7, and gates etc, but the rear area is where security is lacking - so be aware!! Another mention are the bicycles - there's bikes provided to use, but be aware that the brakes are utterly shocking, and nearly led to multiple impacts with things due to their poor operation!!