Excellent location. Next to Tokyo Station. Walking distance to Marunouchi, Nihonbashi and Ginza. Room - we had 1 bedroom which was very well equipped. Super clean, especially all the kitchen tableware.

There is no car access to the hotel entrance which makes it a bit tricky on arrival and departure with luggage. Hotel should probably give instructions to guests e.g. map. I also requested extra bottles of water upon booking which I received a response as the hotel only provides 2 bottles per day. My friends asked for more water on arrival and they received a case of bottle water in their room. I didn't bother addressing this to the hotel because I had already bought bottles from lawson across the hotel.

Convenient and it’s right beside Tokyo Station

We turned up needing a day room due to a late flight. They were kind about letting us in a couple of hours early, after a small wait

Nothing really.

The room I have is very big and comfortable. There are individual kitchen, living room and bedroom. Also the location is near Tokyo station and very convenient. Highly recommended!!

The staff, which was professional, attentive and took care of all the requests during our stay. The location, with train and subway stations nearby.

Nothing worth mentioning.

Super convenient right next to the station and with Lawson on the ground

The room floor was dirty. And the sofa might have buds? Kept getting bitten. Otherwise it’s alright

No

Many things

Washing machine in room

No room service

I love the location. The room is a little small but the living room is a good size. I also love the kitchen.

The room could be a little bigger, and they should have more 3-bedroom units.

　Location was very good. Just a few minutes from Tokyo Station Yaesu north exit. The room was spacious and I had friends invited and nice gatherings.

Hairdryer was not powerful enough. The toilet and sink area was very small.

location

No luggage messengers

Great staff, high level of cleanliness, great location

We came back after mid-night to check in but the answering machine at the main door at ground floor has no one answer for over 20 minutes. We waited till someone left and opened the door

The location was the best! A few minutes away from Tokyo station and very easy to access the central area, Ginza, Tsukiji, Nihonbashi & etc. Spacious for Japanese standard and very clean. Comfortable to stay for a long period.

Had troubles to be taken or picked up by taxi as GPS didn’t recognize Oakwood as hotel. Also difficult to find the place from outside of building. The signs said apartment not hotel.

Very expensive

location n clean but our bathroom walls n floor were not clean as good when we check in but I managed to clean it a bit myself especially corners along the tiles

nothing. I suggest the manager should check the bathroom after each before the next guests check in

the staff at reception was exceptional.

the room was a bit smaller than expected.

Central location and good size room