Los chicos de recepción son muy amables y atentos a cualquier consulta. La estética del hotel es hermosa

El segundo día no nos dieron más toallas

Traumhaftes, großzügiges altes Gebäude, relaxte Atmosphäre, freundliches Personal, ruhig gelegen. Frühstück sehr lecker, gute Auswahl, z.T. Extrakosten. Kam leider nicht dazu, am Pool zu chillen … Granada ist einfach zu spannend. :) War 2 Nächte hier, hatte ein Balkonzimmer zum Innenhof mit schönem Blick nach draußen. Perfekt!

The staff was super helpful and attentive

We had a small issue with our room during the first night, but the staff kindly relocated us in another room

Me gustó mucho la amabilidad del personal, la arquitectura del hotel, los detalles y la mezcla entre lo tradicional y lo moderno, las mascotas del local, el buen trato a los animales, la comodidad de la habitación, el jardín interior, la tranquilidad y la ubicación.

Según las características, el baño ofrecía bañera, sin embargo este no disponía de ella, tampoco había agua caliente, no contaban con servicio de restaurante para almuerzo o cena, para el desayuno no dieron opciones en la preparación de los huevos. Pero en general estuvo bien.

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El desayuno estuvo perfecto, cerca del centro, se puede llegar caminando a cualquier lado del centro, el personal sumamente amable, cualquier duda la contestaban sin problema, hasta para una conversación de un rato sin problemas.

The staff went above and beyond to help my family. We made the mistake of booking a horse & carriage tour on our own, while walking through Plaza Independencia (the main square). We agreed on one price, $40. At the end of the tour, while dropping us off at the hotel, the tour guide demanded 3x the rate. Claiming overtime, park toll fees, and "special attractions visited". An argument ensued. The hotel staff jumped-into action, came outside to our rescue and exposed the scam. They knew the owner of the horse tour company, and called-out the true price. The moral of the story is, over the years, the main square has become a nasty tourist trap with a lot of aggressive vendors who target tourists (Which is NOT usual Nicaraguan culture). If you can avoid it, that is best. If you want a tour, simply ask the Hotel staff directly. They are very trustworthy. And will go the extra mile for their guest, which is representing true Nica culture!

The hotel is a bit out-of-the way. About 12-15 min walk to the main square. This can be a positive or a negative, depending on how you like to travel. It's in a safe neighborhood, so, the walk wasn't bothersome. As far as the rooms, we found a few mosquitos in the bathroom upon arrival. Lastly the AirCon (room 7) was basically non-functional. The other room we rented, had a new AirCon unit, which worked great. We were told they were planning to repair (or replace) the unit in room 7, so, hopefully that is done before the warm seasons begin.

Beautiful colonial hotel ten minute walk from the centre of Granada, excellent clean and large rooms and the staff could not have been more helpful, they were just the best