The staff at reception, especially the lady on duty was very helpful and tried her best to address our concerns.

The hotel does not enforce any no-smoking policy. We booked 2 rooms and could not get both rooms on the same floor that does not reek of either smoke or stale laundry. Spent about an hour being shown room after room on different floors. Faced with the prospect of looking for alternative accommodation on a wet and windy night with luggage on tow, we felt that we had little choice but to just get through the night in the hotel and leave first thing in the morning. Worst hotel/inn ever.