Staff were very friendly. Food was good. Beautiful landscaping.

Larger beers would have been nice. More information on activities could have been provided.

The location is nice, tucked outside of town but near the beach. The general area facilities and pool are nice. Nice views.

There was no hot water for almost our entire stay (4/5days). The water was shut off/ran out twice during our stay. There were leaf blowers every morning starting at 8am (not on the property but nearby). There are no nets on the windows/doors and was unable to shut bugs out of the room/had many mosquito bites because of it. They use the 'recycled' water to irrigate their plants and it literally smelled like feces and was wafting into our room as we were trying to nap during the day. There is a flood light in the parking lot that shines into the rooms so it doesn't get dark at night. I tried asking the management for a refund for the remaining stay on day 2 so we could book another hotel but I was unable to because I booked through a 3rd party but when I contacted the 3rd party, they called them and made it happen. I appreciate the eco-conscious resort but essentials like water need to be met.

Food was good but had breakfast only once. You cannot charge breakfast to the room unless you open up a "credit", which means the front desk charges your credit card in advance. what, do they fear we are going to run away overnight without paying for meals? Also, they charged for the milk to add to the coffee!!! Really? 30MX$ for the milk?

No wifi in the rooms Most people on staff did not speak English No hooks in the room for clothes. And especially no hooks near the shower Terrible reading lights on either sides of the bed. Impossible to read in bed

The grounds were decent and location across from beach was sufficient.

We had driven for 9 hours and arrived only to have 2 hotels mess up our reservations so we found this place last minute. It was incredibly expensive for what you get. No WiFi, No ac, no towels, no door on the bathroom. Cracks in the walls for bugs to get in. It was basically a standard cheap Mexico palapa that should be $15 bucks tops. We had initially thought we booked two nights and when we got there they said we did not and had a wedding the next day and couldn’t stay more than one. It was my birthday so my girlfriend paid for the room with her credit card while I waited in the car. when she got back and told me we could only stay one night I wanted to leave. I went back in and tried to cancel and they wouldn’t let me, telling me it was charged through Booking.com. How can it when my girlfriend just paid with her card?! Oh, and there was pump outside of our room that went off and on the entire night every 30-45 seconds loudly! Not relaxing at all.

Nice spacious clean and beautiful room. Very comfy beds

A bit noisy on the road Surface level luxury, a bit expensive for what you get

It was a beautiful hotel, with pool and an incredible ocean view

It was too expensive and there were animals inside the bed and not everything was as clean as we expected it for the price.

Food and drinks were good. The facilities are really pretty and nice.

I was very disappointed because the reservation I did on booking was not the same they placed in the Hotel. They wanted to charge us for the 2 people extra in cash and cards were not applicable (I made a reservation for 4) after I showed and share the information of my reservation they were able to let us in, the staff was nice but they're not really problem solvers. During the night a table that was hanging in the wall felt down breaking all the cups and bottle of water provided by the hotel and they wanted to charge us something that was not our responsibility, the facilities are nice but they have a lot of simple furniture that is not well made. A/C is a must in this kind of hotels and WIFI, I couldn't have WIFI anywhere besides the cafeteria and it was not really good internet and I could work well remotely and phone signal is not helpful in this area. The beach was not right front of the hotel, you have to walk to get there.

Style

Luckily we only booked it for one night and we didn’t stay even that one and had to book a different place. - The room was dirty with a lot of insects inside - No AC and the fan wasn’t enough to make temperature comfortable - A lot of stairs - Far away from everything - When we arrived there was no food options available in the property - No fridge at all in the hotel. Needed to store baby’s food and were not able to do that