Solo funciona un elevador

Limpian cada 3 días

Never leave a reviews for any hotels I stay in but decided incase another group of girls want to book this hotel.I went on a girls trip with cousins all girls.First night was fine except one of the rooms I booked the toilet got clogged.Gym has cardio machines and some weights that your able to do a good workout. Breakfast was good, no issue.it was up until our second day we left our room for most of the afternoon when we returned to our rooms, one of the rooms was broken into. Everything was taken out of our luggage, and it seemed like they were going to take valuable belongings in one of the luggages. No money was taken as we did not leave any in the room. We informed the receptionist, and nothing was really being done. We asked for camera footage, but all they would say is they didn't have access. We also found glasses that did not belong to us, and we believe they belonged to whoever broke into our room. It seemed like it was an inside job as in an employee from the hotel. They changed our rooms to connecting rooms, but we decided to cut our vacation short as we no longer felt safe at the hotel. So, any group of girls trying to book this hotel don't. Stay somewhere safer.

La atención al cliente

El desayuno buffet

Habitaciones amplias, ubicado en un centro comercial.

Al restaurant, le falta personal, mayor limpieza en las mesas y mayor variedad de alimentos. Un elevador estaba fuera de uso.

Property is clean and well taken care of

Clean!!!!

The two mornings I went for breakfast, I arrived 15 mins prior to ending breakfast time and most of the breakfast options were all gone. No intentions to refill them. So instead of saying breakfast available until 11, they should say 10:30 or a “head-up” that once it’s all gone, not committed to refill if it’s after 10:30 or something like this. Very limited both mornings. It would be nice to have all the option up until the time breakfast is actually over.

habitacion

comida muy deshabrida, no importa la sencillez, pero cero sabor

Very bad customer service. System was down and had one person manually checking. After almost two hour waiting to be checked in they told us they didn’t have our reservation and turned us down. Not once did anyone let customers know what was taking long or to even ask and try to find out our reservations before being checked in. Knowing they had already turned several customers down.

Bad service, tried to get the managers name and front desk name and they would t give it to us.

Good location

The bed was too small and was not enough towels

Better area of rosarito but terrible customer service. Nothing that was listed was offered.

Workers were liars.

Nothing. We arrived to check in & there were NO ROOMS. They canceled the reservation. Booking.com did this to us ALL DAY long on Saturday 7-29-23. You guys ruined our vacation & left the 4 of us on the street with our 9 days worth of luggage. Lousy treatment!

We arrived to check in & there were NO ROOMS. They canceled the reservation. Booking.com did this to us ALL DAY long on Saturday 7-29-23. You guys ruined our vacation & left the 4 of us on the street with our 9 days worth of luggage. Lousy treatment!

Cancelled my reservation when we arrived

It was clean The staff nice The food was good

The rooms had no ac We rented 4 rooms 2 had ac The other 2 the AC didn’t work T they move us to another room But it didn’t work either We had to go and buy two portable fans to be able to tolerate sleeping We had little kids and they were crying all night It’s not fare that you rent rooms in summer without ac W With cero ventilation whatsoever

the property was clean and good location

the lady working at the front desk made us wait in line for 25 minutes without saying anything. the breakfast was okay made us wait a long time too because they ran out of eggs. no one at the front speaks english.

The location

Once arrival they said ONLY CASH so I had to go to Walmart to withdrawal the money to pay them, The bathroom had a funky smell and the worst the AC wasn’t even that cold.

Great hotel! Surrounded by Walmart and restaurants. Very clean.

They gave my room away

Clean

No parking Water in shower leaks onto bathroom floor Coffee should be easier to get

The hotel is in a great spot within an outdoor shopping mall. So many food choices, walking distance from hotel. Including a wallmart. Paid secure parking, hotel validates. . The hotel is very clean. The staff was very nice. The rooms were nice. Favorite part is that the pool is open 24 hours and is heated. Will definitely return with my family.Breakfast was good. Close to the beach.

Staff and cleaninnes

The AC didn’t work and the check in took over 5 hours

System was down so it took us 3 hrs to get a room and some people were being turned away even though the money was taken out of their bank accounts.

They made us wait two hours to get our room because their system was down. You had to have someone activate the elevator and open your room door for you, so you couldn’t go and come as you please. The A/C did not work in the bedroom and the walls were paper thin. We left the room right away but were told we couldn’t get another or a refund because again their system was down.