Good beach.

I asked concierge 5 days before we came here to advise where to make reservations for my wife’s birthday and my anniversary. No answer… and then, no reservations. No apologies. 0 interest. Concierge is the worst. They didn’t make the reservations I requested for the following days. they were never available and they didn’t plan my return trip to the airport—had to take a cab. I had to go dine at other hotels because food here was greasy and basic… not even a good pasta dish. They say kids eat free, but the only real food for them is salmon so my baby ate overcooked and burned salmon with overcooked rice for 4 days.

Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.

Not enough smoking places . I do understand sustainability, and smoking free environment, but presume there are guests who came to relax - so preparing for them nice smoking place ( seating, light, etc ..) believe to minimum for hotel of this rating.

La locación y el resort son verdaderamente hermosos, superaron mis expectativas. El personal muy amable, sin ser comedidos. Al instante solucionaron cualquiera de nuestros pedidos

Uso una silla de ruedas y los carritos que nos movilizaban dentro de la propiedad eran todos imposibles para que yo accediera a ellos. Me ayudaba mi marido con mucho esfuerzo

Almost everything was great. Rooms, area, bikes, food, swimming pools. Not crowded during our stay. We would go there again for sure if that was closer. Nice music in the swimming pool area. Cold water for free.

Very expensive renting of the bike trailer for the kid. 25 usd per day. When we were leaving many loud Americans came. So we were happy that we came during the week. The additional bed for the kid was uncomfortable.

Everything was great

Andaz is the ideal family resort. Beach is great, pools are awesome, food is delicious, staff is outstanding

Restaurant prices are higher compared to the other properties inside mayakoba

VIP treatment Our amazing pool attendant Paco! The ocean view studios are highly recommended. Wonderful breakfast buffet.

One of the restaurants was closed during our stay but there are other options at Andaz and the other resorts in Mayakoba.

Everything! It’s beautiful, modern, comfortable. The service is top notch. Food was delicious. We’ll be back soon!