Have to call many time for single requests

All

Nothing

food ok for evening not for breakfast

cleaniness noisy room dogs , pigeons in attic room dirty bathroom laundry was very very late locks broken on door when arrived amd needed to sleep waited 3 hours to fix , couldn’t leave room

Overall this was an amazing stay. I'll break down the highlights Location and Hotel Itself; Located up the hill a bit from the downtown this space is still an easy walk to the Mall, but allows you to get out of the hub bub. Additionally it's nice and close to the peace pagoda which was a great way to start the morning. The hotel leans heavily into the mountain lodge theme with lots of exposed wood paneling and dark stained wood furniture, which for me is a win. The hotel itself has a comfortable austerity about the entirety that was a nice break after some more gaudy locations. Staff: Staff was beyond amazing at this property. The manager Reshma took care of everything we needed and even the things we didn't know we needed. They handled getting laundry done on short order, helped us find an authentic local tea experience, arranged a day tour, and many other small items. They were courteous and attentive without seeming over the top or smothering. Really made the stay Room: Room was spacious and comfortable. It was a bit dated and the location of our specific room as fairly close to the dining area which meant we had a bit more noise at night, but nothing that bad. The view from the room was fantastic! The bathroom was a large wet bath, meaning the shower was no contained in the space. This led to it being a bit wet at times, but everything worked well and the water was nice and hot. Food: Breakfast was tasty with plenty of choices for indian food, and a few continental items as well. The dinner menu was solid as well, everything we ordered was tasty and well priced.

Nothing negative that was really significant. They do require you to leave the key at the desk during the day if you'd like your room cleaned, so that might not be amazing for some people and some outlets were a little picky with our adaptors but there were enough that it wasn't a big issue.

Was clean and staff were good

Misleading pictures on booking.com, rooms are way smaller, surrounding of the hotel is all congested with other buildings. Rude restaurant staff, they charged us for services we didn’t consume because of some miscommunication on phone.

staff is good....cooperative

Far from mall road.....no toiletries available in bathroom even towels was not placed in bathroom

Food

Noisy place to stay

Everything

Food taste can be improved

The food and hospitality was Excellent

There are some issues in washroom

Staff and live music at the restaurant

Missing hospitality. Got greeted with the question why we didn't answer the phone earlier and told about an upgrade which was the actual room category we had booked. Moldy bathroom, very noisy (bells and phone ringing), stained bedsheets and towels, no proper housekeeping.