Everything was terrible. The room we book said it had amenities such as washing machines toaster etc which is why we booked and it had nothing. We were put in a tiny room nothing like the photos and when I questioned the host they said 'you just get any room, you are not guaranteed to get the room you book' which us ridiculous! Also we were waiting for 30 minutes in the lobby as there were no check in instructions, messaging the host to say we had arrived and they kept saying just wait. After 30 minutes someone who couldnt speak English and looked like the maid came down with a card machine and pointed it at us asking for money to pay for the room which we didnt appreciate at all. We booked a room with a washing machine to do laundry which we didnt get, and the communal washing machine you need an app in portugese which we couldnt understand, when I messaged the host asking for help as we cant speak Portuguese she just kept saying 'download the app it has instructions'. Also the air conditioner didnt turn on and you need a code for the remote which they didnt give until the last day. Do not stay here!! Terrible hosts and service.

Nice, spacious room, comfortable bed.

All the pots and pans were telfon but all scratched up. Fine if you want teflon poisoning, but otherwise, you couldn't use the stove. There was mold on the bathroom ceiling.

wonderful location wonderful people very clean safe place

Very nice shower pressure

TV is outdated. Decor outdated. Did not match the pictures from the description on booking. Many things were broken (chairs, door lock, curtains)

There's nothing about it that makes you like it and rebook in, a bad place in every sense of the word

apartment less than 10m2 , in spite I booked superior apartment 42 , they provide me with very small place !

The perfect location.

No daily room service.

I don't want to write about the good parts since nothing could have covered the bad sides

Terrible check-in. Worst ever. They would keep me downstairs in a tiny area where all the people leaving the elevator would pass for 40 minutes. The manager who spoke English wouldn't show up, and the cleaners who were welcoming me wouldnt speak any English and were just not helpful. Only a random man who spoke English managed to help sorting everything out. And when I was finally upstairs, it turned out there was no toilet paper and no keys in the room, and again I had to wait 15 mins more till they brought me everything and I could finally leave for a walk. Then the bedsheet was a mess, I had to adjust it all the time because it is just too small and if u move a bit, it moves too and you end up sleeping on a mattress. I stayed for just 1 night, and didn't notice the cleaning fee while booking, which was my bad ofc, but I paid $75 for one day and this service was just terrible, and It feels like a waste of money

Horrible experience but good location.

Nightmare. This was the worst experience i had ever in my stays in Sao Paulo. The minute i arrived i was treated very badly, left OUTSIde of the building by security, because the host didn't give me my apartment number. It was pass my check in time and my apartment was not ready. I checked in two hours after the check in time because the apartment was still being cleaned. DO NOT RENT from this place . I felt disrespected, treated like I didn't matter at all . There was a very dirty couch that gave me severe allergies. I had to pay extra to get extra clean towels/sheets. They also charge for any cleaning in the room extra. the couch is not comfortable enough to sleep . The walls were dirty and so was the utensils in the kitchen. in resume, a nightmare.