Great view. Treated like family.

Room wasn’t anything like it was described paid for an upgrade but shower had a large step into it both my friend and myself had small disabilities and so asked if they could move us to a room with a room that the shower was accessible, so we were taken to a new room downstairs at 10.00pm which had a shower that was accessible but the bed wasn’t even a 4ft , a tiny box room that was cold and next to the car park , when we asked if there was anything bigger as I had paid £60 to upgrade after also emailing the hotel, i felt this was not acceptable so asked if I could have any kind of refund, was told I could have both rooms ( not sure what that was meant to achieve) decided to leave and go to a lovely hotel and enjoyed the second day there.

Any thing from start to finish, also I chose this hotel as it said there was parking, but I was told I had to park my car on double yellow lines out on the road

The view and Selma & Janice

The rooms are tiny. Shower tiny.

View was great. Breakfast was very nice.

Bathroom was very small particularly the shower. Room was a bit too small once suitcases opened.

Room unsuitable for elderly in addition to being ridiculously small and on ground floor facing car park.Booking.com at fault for not explaining this prior to booking. We had to move to alternative hotel. Prefer to book direct with hotels in future

Saying room unsuitable for elderly guests

breakfast is very good

View and service and food

Na

Everything was perfect and the staff was so professional and friendly….And the operations Manager name Salma is so kind and generous lady along with her amazing customer service she is very helpful and very caring ….you feels like your home stay….definitely worth and recommend to everyone to enjoy the stay…in lovely environment….

We loved everything here: Salma and her team are very friendly and caring. We felt very welcomed here. You can pre-order dinner in the morning and the manager, Salma, is an incredibly good cook. Try out the sea bass and the curry, they‘re delicious! Everytime we sat outside in the garden we were amazed by the stunning view, overlooking Shanklin beach. Our room was at the very top and we‘ve never had a better view on the sea than here. The beds are also very comfortable. The Shanklin shops and the bus station are just a 5- mins walk away. Here you can catch buses to all the destinations on the island.

We liked everything! Thanks Salma and her team

Beautiful sea view from our room, we didn't shut the curtains once! The location was excellent within walking distance of Shanklin Chine, the beach, the amusements and shops. The hotel was colourful, quirky with an eclectic feel about it. The garden was lovely with plenty of seats all overlooking the sea, particularly lovely to seat eating their great breakfast.

A tiny thing but we wanted to drink a few cocktails in the evening but unfortunately the bar wasn't equipped ( no ingredients or know how). We ended up spending our money on cocktails elsewhere which is a shame for the Hotel Mentone.

One of the staff was really nice and helpful. The sea side, the cliff views was nice. The food in some of the restaurant was nice too.

The manager of the B&B was not nice and considerate, she was rude to me the very first day and then I pointed out what she did and later apologise,but her attitude at first was unpleasant.

The location is absolutely stunning, great spot to get to the beachfront pubs and restaurants as well as the beach. But beware! Taking a lift costs £1 and the guy who operates it is not the most pleasant ( although this has nothing to do with the hotel itself). It's also only a short walk from town centre. The breakfast included was exactly what needed for the trip, good choice of food, well presented, keeps you full for quite a while for when you get out and about exploring the island. Reasonably priced drinks. Outside deck well presented, big BBQ and pool table. The hotel got it all for the price you pay! Staff is lovely, especially Selma and Janice. Great vibe throughout. I will definitely return.

The cleaner was a bit short with us when asked if she was coming to our room next plus did not change some towels ( hotel asks to leave the towels that need changing in the shower/bath to be environmentally friendly, which is a nice touch, however not all our towels got changed)

Beautiful decor and lovely friendly staff. Very close to lift for access to beach and many nice restaurants. Boris, the herring gull is the resident pet that comes for his daily breakfast.

Location,staff and the view

Size of the room and the bathroom inside ,food etc

Impressive room ocean view, beautiful garden. Staff were very friendly, made me feel like home. Absolutely will be several "next time"

The owner and staff were exceptional, could not do enough for you! The view from our room and the breakfast/lounge area was wonderful. The lounge and breakfast area was great with so many areas to sit and relax looking at the view along with outdoor comfortable garden furniture too! A couple of mornings while eating breakfast, there was a gentleman playing the piano which was pure delight! We will be going back next year!

The room we had was on the 3rd floor but the staff were marvellous and took our cases up (we did have quite a few too). Also the room was a little small and not much room to maneuverer, but we are going back and upgrading to a bigger room.

Good location with friendly staff. Breakfast was fine for full English

Room was very small for the price, 4th floor with no lift is no joke. Breakfast is limited if you want fruit. Parking is very limited and when full very tight to squeeze out of the car park.

i like the staff and the location.

Location and friendly staff

Both single rooms were far too small, including the bathroom's which were tiny and cramped. There was no lift, and breakfast choices were disappointing.

Staff very friendly and helpful . Sorted out any problems quickly

It would have been nice to have had a fan in the room to cool it down and also a mini fridge to keep drinks cold

The staff were amazing. They made us feel so welcome and were exceedingly helpful and friendly. We have already booked to return in September.

Nothing

Lively views and staff very polite.

Bathroom in our room was full of mould and dirty. Cups in room full of lipstick. Towels were small and washed out. Bed was not against original wall where sockets on either side would have been originally. Room should have had sea views from the side but could only see the sea if you hung iff tye balcony. No sea views from the windows. Only view were sides of other buildings and a dirty car park.

The view from the sea-view room was breathtaking and also the room size was quite big. There was a lot of space to hang around as a group in the lobby area with comfortable seating and large garden. The location of the hotel is great, with the Shanklin lift 1 min walk awau.

We had booked 3 rooms and all of them were at different levels (1, 3 and 5) and the double room was quite small. There wasn't any lift and the stairs would get really narrow with no head room as you move towards 5th floor.

A hotel where East meets West, the hotel was kind and made us feel very welcome. Would highly recommend. Perfect location.

Maybe a variety on the eggs..

the location was very nice, garden had a nice view,decor was really nice

has issues with the tv signal while we was staying pillows were a bit thick for mine and my partners liking parking was a bit difficult in the evening

The area, room and staff are brilliant.