room was adequate, od not have access to drinking water in the room, room service limited and app doenst appear to work

everything amazing, especially the staff. fantastic stay

Room and Pool, staff were very firendly

Great breakfast, room was spacious.

Easily one of the nicest hotels I have had the pleasure of staying in. Bonus points for the water refill stations in the hallway. Very well located, very clean hotel, very nice staff. Showers were very nice as was the Chromecast setup. The rooms were well insulated from sound. Food at the restaurant was good.

The room service was only available between 11pm and 8am which I thought was a little weird.

Somewhat clean but needs more attention to details. We spent 5 nights in a 5 🌟 hotel in Madrid which did look like a 5 star hotel. This hotel looked more like 4 stars. Breakfast was great. I suggest ordering your omelet, don't eat the scramble eggs. They are very......wattery. All in all, they need more work to really be able to deliver a 5 star service. Lots of deficits.

They need improvements. We found one pillow that had a blood stain. Only the second day was the stained pillow cover replaced. We parked the car using their valet service (we never saw the garage). The car got damaged in their parking lot by another car, while parked Couldn't find who did it despite having CCTV. Room charges were paid at check-in however we had to pay a remaining balance at check-out, that is because the receptionist innitially didn't do the right calculation . I'm a little disappointed for a 5 star rated hotel. It is more like a 4-star city hotel.

Clean, great service, good food and drink, room was immaculate with excellent shower/bathroom facilities.

Nothing at all.

Breakfast was nice and affordable

The outdoor pool was shutdown and this is the sole reason why anyone would book the place. Indoor pool water was cold

Nice and comfortable rooms.

Unfriendly staff at the reception. Unclear and misleading communication from different staff members with regards to cost of adding one additional person to the reservation. I reported a couple of things that were not working in the room (e.g. tv remotes) and these were never fixed.

location

over priced, mediocre staff, better options

nice staff.

The staff were incredible especially Helder, Khan,Joanna, Miguel and Mohammed. All the receptionist were lovely as well! the team at the restaurant during breakfast were extremely helpful, friendly and welcoming. I’ve never stayed at a hotel where they truly treat their guest with respect and kindness. I had an incredible stay with my mum, I celebrated my birthday and was made extremely special. On my first day I was left with a little birthday treat inside my room & on my actual birthday Khan and Brito surprised me with a cake and candle plus a glass of sparkling rosé at the bar. The room is clean, spacious and comfortable. Breakfast is amazing! what really stood out was the lactose free milk!!!

I didn’t enjoy the spa facility, the indoor pool is freezing which made me and my mum very unwell during our stay. the steam room was cold we informed the spa staff twice however they didn’t understand or help. Where the pool is located has a very odd smell as well. it’s a shame the spa wasn’t up to standard as it was something we were really looking forward to. The spa looks different from the pictures on the website it’s very small.

Indoor pool