Brilliant location. Perfect views. Excellent service.

Nothing!

everything especially staffs. they are very friendly and helpful.

none

Rooms were good size and very comfortable. pool and spa were not great. Staff were awful

staff

Facilities are well decorated but now designed well from the users’ experience perspectives.

Service!Service!Service! Upon checking in, we found the room is not an upgraded room as previously promised in BOOKING.COM’s app, we are quite confused and disappointed. However, the staff of Murray didn’t even try to help solving the problem and kept saying that ‘you should contact with Booking.com’. It’s very embarrassing and disappointing. As a level 3 member of booking.com, I’ve stayed in almost 100 5-star hotels around the world. But it’s the first time I feel both disappointed at the Murray Hongkong and also Booking.com!!!!

The staff at the lobby gate were kind and helpful.

Bed was too hard and the sheets were not good quality. The view is not that good. The price is too high. It's not 5star hotel. The hotel charged much more than the booking.com price. Make sure you have proof of the price as you got from the booking site when you check out. Once you pay they won't fix it.

Amazing staff!!!

The size of the room and the views

- breakfast was not as expected - the position of the bed near the wardrobe. Difficult to open wardrobe door

Excellent reimagining of a former office building into a top class hotel. Comfortable room, good location. Fantastic rooftop restaurant and bar with great views.

Odd design of swimming pool facilities - no changing rooms beyond individual bathrooms.

The staff is very friendly and upgrade our room for free, the room is big and clean.

The bathtub drain plug is not very convenient to use, it stuck once.

The staff has a great services, they are so thoughtful and provide help before you ask. The room is beautiful, especially the bathroom. The TV also out of expectation, it gives a cinemas vibe there. My partner and I would like to come again.

excellent building and rooms with very good service and most pleasant staff

The Murray is a fantastic hotel in the heart of HK Central area. It is beautifully appointed, great location, excellent service and large room by HK standards. Breakfast buffet was great - good selection of western and asian that was just right. Staff was excellent and always ready to assist.

The only complaint I would have is that the bed was not as comfortable as you would expect from a hotel like this. The mattress was hard so perhaps a good quality mattress topper is needed.

great location

some of the facilities need maintenance. for example lights in the room…

Exceptional level of customer service from all the staff. One of the best hotels I've stayed in.

The quiet and the comfortable room.

The breakfast places were far too small so we ended up canceling our reservation when we saw the long line still at 9:45.

I really liked how the property was super pet friendly:)

There weren’t many places where our puppy could use his energy in😅 The pet training area wasn’t enough and it wasn’t safe to let him run around unleashed.